Customer Advisor

Travail Employment Group; Market Harborough; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading company with over 100 years of reputation is seeking a Customer Advisor in Market Harborough. The role involves providing exceptional customer support through various channels, maintaining customer records, and collaborating with team members. This position offers a hybrid working model, competitive salary, and a supportive environment for professional growth.

Benefits

27 days holiday + Bank Holidays + extra for birthday

Excellent pension scheme

Friendly team environment

Training support

Qualifications

• Experience in Customer Service Administration or Contact Centre roles.
• Ability to demonstrate a customer service focused mindset.

Responsibilities

• Provide advisory customer support via telephone, email, and online.
• Update and maintain in-house database related to customer accounts.
• Obtain and record customer feedback.

Skills

Customer Service

Communication

Microsoft Office

Job description

Customer Advisor
£23,660pa, LE16 7LT, 27 days + Bank Holidays + 1 day birthday, 9am-5pm M-F, Pension with great Employers contributions, Training, Permanent, Hybrid (once fully trained)

Due to continued success and department expansion plans, a head office location of a multi-branch organisation has an exciting opportunity for a Customer Advisor to join them. You will provide advisory customer support to UK consumers via telephone, email and on-line:

• Receiving incoming enquirers and queries from customers, providing outstanding customer service in a positive, friendly and professional manner whilst managing and resolving customer requests


• Updating and maintaining in-house database with conversations and correspondence related to customers account, closing down accounts when required


• Action outbound correspondence for customers via SMS, email and post when required to raise awareness


• Obtaining and recording feedback from customers, and process this information internally


• Support team member with workloads as and when required

We would expect the successful Customer Advisor to be able to demonstrate a good working knowledge of Microsoft Office, be an excellent communicator, with a real customer service focused mindset, and have a friendly, professional, confident telephone manner. You will be supported 1 to 1 to become familiar with the company processes and procedures. This would be an ideal role for you if you have worked within Customer Service Administration, Contact Centre Advisor or Customer Coordinator position, from a highly regulated environment such as Insurance, Legal or Finance.

You will be joining the Market Harborough Head Office of a company that has been established for over 100 years, and have an enviable reputation in their field. Working directly with the department Team Leader, this role offers variety on a daily basis. The organisation name is synonymous with delivering outstanding quality services and products, and they are keen to recruit a Customer Advisor who strives to offer the same.

• Hybrid when fully training initially 5 days in Market Harborough - then after a minimum of two days a week on site (Thursday is a whole company day on site)


• 27 days holiday + Bank Holiday + extra holiday for birthday


• £23,6000pa


• Excellent pension scheme


• Permanent


• Immediate start


• Monday to Friday 9am till 5pm = 35hrs per week


• Friendly team environment

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.