Customer Advisor

B&Q; Loughborough; On-site; GBP 20,000 - 21,000; Part time

Benefits offered by this job

6.6 weeks holiday

Pension scheme

ShareSave options

Discounts

Job summary

B&Q Loughborough is looking for a Customer Advisor to help customers with home improvement ideas and projects, while keeping stock and displays in great order. You’ll be a friendly guide and part of a team that makes the store look inviting and easy to shop.

You’ll join on a permanent part-time contract, working 28.75 hours per week across shifts from Monday to Sunday, 7.00am–10.00pm. Training may include paint-mixing and timber-cutting, with a strong emphasis on excellent customer service.

Qualifications

• Friendly and outgoing, eager to help customers.
• Willing to work on a rota that includes weekends, evenings and bank holidays.
• Able to expand skills by using new technology and learning new ways of working.

Responsibilities

• Assist customers with home improvement projects and provide advice.
• Help manage stock and ensure displays are up-to-date.
• Make sure store looks presentable and welcoming to shoppers.

Skills

Customer service

Teamwork

Flexible hours

Communication skills

Job description

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £ 13.10 per hour

B&Q Loughborough

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

Overview

Customer Advisor

Part Time - 28.75 hours per week

Permanent Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £ 13.10 per hour

B&Q Loughborough

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What We Need

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.