Customer Advisor

B&Q; Hereford; On-site; GBP 20,000 - 25,000; Full time

Job summary

B&Q is seeking a customer-focused individual to join their team in Hereford. The role involves engaging with customers on their home improvement projects, offering expert advice, and managing stock. Candidates should be friendly, eager to learn, and willing to work flexible hours, making this a great opportunity to grow in the retail sector.

Benefits

Competitive salary

Award-winning pension scheme

6.6 weeks holiday

ShareSave options

Shopping discounts

Employee Assistance Programme

Colleague wellbeing benefits

Qualifications

• Friendly and outgoing personality.
• Comfortable using new technology.
• Eager to help and learn about home improvement.

Responsibilities

• Deliver excellent customer service in the store.
• Manage stock and set up displays.
• Learn skills like paint-mixing and timber cutting.

Skills

Customer service

Teamwork

Flexibility

Eagerness to learn

Job description

Social network you want to login/join with:

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, as will managing stock, setting up displays, and ensuring your store looks great. You’ll have opportunities to be trained in paint-mixing and timber cutting, but delivering excellent customer service will be your main goal.

What we need:

We are looking for someone who is eager to help, eager to learn, and a little obsessed with home improvement. You should be friendly, outgoing, and enjoy helping others. You’ll be comfortable using new technology and learning new ways of working. Teamwork is essential, and flexibility to work on a rota including weekends, evenings, and bank holidays is required.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to various networks that support our colleagues and allies, helping us to embed diversity and inclusion into our business.

We recognize that wellness means different things to different people, and we want to support colleagues to be at their best and feel well by offering a range of benefits. These include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more. We also provide generous breaks to ensure you’re refreshed and able to perform at your best.

For support during the application or interview process, please contact us for any recruitment adjustments.