Customer Advisor

Jigsaw Homes; Gravesend; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading housing organization is seeking a Customer Services representative in Gravesend. You will be the first point of contact for various customer inquiries, including repairs and housing applications. This role offers competitive holiday allowance, flexible working hours, and excellent benefits to ensure a work/life balance. Join a company recognized for its commitment to service excellence and employee welfare.

Benefits

Competitive holiday allowance

Flexible working hours

Access to on-site gyms

Training and development opportunities

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Manage requests for repairs and rental payments.
• Assist with housing applications.

Job description

Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?

Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).

We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4 day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.

As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.

If you are looking for a career with an outstanding company then please read on.

Who we are:

Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.

We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

About the department:

As one of our in-house dedicated Customer Services team, you will be part of a business-critical service with a department that prides itself on delivering a first-class customer experience that consistently impresses our residents.

Connect, our customer contact centre, achieved its CCA (Customer Contact Association) Accreditation for the 15th year in a row demonstrating a consistent approach to service excellence.

The Contact Centre is at the heart of all that we do; going the extra mile to manage and resolve customer issues, making sure any complaints receive a timely response and having ongoing communication to help and support our customers whenever they need us.

Role Information

You will be an excellent first point of contact for our customers with a whole range of enquires from requesting repairs and paying rents to housing applications, within a busy but supportive environment.

For more information regarding the role, please refer to the job pack below.

We reserve the right to close this vacancy early should we receive a sufficient number of applications.