Customer Advisor

Two Rivers Housing; Forest of Dean; On-site; GBP 27,000; Full time

Job summary

A housing organization in Forest of Dean is seeking a Customer Advisor to support tenants through various channels. This role involves resolving enquiries, building relationships, and ensuring high customer satisfaction. Ideal candidates should have strong communication skills and experience in customer service. The position offers a competitive salary and a full-time, fixed-term contract.

Qualifications

• Experience in providing excellent customer service.
• Ability to adapt communication style to diverse tenant needs.
• Strong decision-making skills.

Responsibilities

• Serve as the first point of contact for tenants.
• Resolve enquiries through various communication channels.
• Build positive relationships with tenants and teams.

Skills

Human-centric customer service

Communication skills

Problem-solving

Job description

Newent, Gloucestershire

£26,658 per annum

The vacancy

• Fixed term contract – 9 months, Full time (37 hours per week)

Come make a real difference as a Customer Advisor!

Everyone should have a warm, safe, affordable home. As one of our Customer Advisors, you’ll play a starring role in making this a reality for thousands of people living in our communities.

As a first point of contact for our tenants, you will deliver human-centric customer service, helping resolve enquiries, showing tenants that we care, and championing their voices across the organisation.

You’ll be ready to support our tenants when they contact us by phone, email, letter, text, or visit our office. Building positive relationships with tenants and our teams, you’ll follow enquiries through to completion, making sure issues are resolved and queries answered, helping achieve high levels of customer satisfaction.

What You’ll Bring To The Team

Using your skills, knowledge, and available information, you’ll speak to our tenants to understand their needs, make decisions, and try to find solutions on first contact. Understanding that every person and situation is different, you’ll adapt your approach to deliver the best for each of our tenants. You’ll process and record all contacts in a way that meets our policies and procedures and complies with relevant rules and regulations.