Customer Advisor

Boots Opticians; Evesham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading optical retailer is seeking a Customer Advisor in Evesham. This role involves engaging with customers, providing product advice, and ensuring a smooth in-store experience. Full training is provided, making it suitable for both first-time job seekers and those with retail experience. The position offers a competitive hourly rate and various employee benefits, including discounts and a retirement savings plan.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Access to free 24/7 counselling and support

Qualifications

• Desire to be a proud brand ambassador for Boots.
• Ability to excel in a varied environment and work at pace.

Responsibilities

• Help customers and provide advice on products.
• Promote in-store offers and schemes.
• Ensure proper product display and service at tills.

Skills

Effective communication

Team collaboration

Customer service

Job description

Overview

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

What you’ll do

• Help our customers and put them at ease; listening to find out more about them, answering questions and giving great advice on our products, recommending items they hadn’t considered or simply offering a basket – it’s the little things that make a difference.
• Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
• Help our stores run smoothly – ensure we have the right products displayed on the shop floor, provide great service on our tills, or help with stock in the stock rooms.
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to be a store everyone can be proud of.
• You will be provided with award winning training accredited by the Institute of Customer Service.

What you’ll need to have

• Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.

Desirable extra skills

• Experience providing customer care and delivering great customer service, but this is not essential.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\'s with you, we change for the better.

What’s next?

If your application is successful, you will be invited to attend an in-store interview within the next 14 days.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Job Details

Business Area: Retail

Function: Store Colleagues

Keywords: Retail, Stores, Customer, Customer Service, FMCG, Store, Sales, Retail Sales, Cash Handling, Photo, Photo Processing, Counter Sales, Beauty, Skincare, Cosmetics, Beauty Advisor, Sales, Retail, Counter Sales, Beauty Consultant, Electrical, Consultant, Fragrance, Stock, Healthcare advisor, Pharmacy advisor, pharmacy support, advisor, Dispenser, Trainee Dispenser, No7, Part time, Sales Assistant, Retail Assistant

Hours per week: 21.5

Latitude, longitude: 52.102298461, -1.950285742

Shift Pattern: Weekdays

Airport: No

Hours per week (range): 16 to 24 hours per week

Region: 5 - Wales and West

Area: 141 - Shropshire and Worcestershire

Store: 6705 - EVESHAM RETAIL PARK

Country: UK

Address 1: Unit 2

Address 2: EVESHAM SHOPPING PARK

Address 3: EVESHAM