Customer Advisor

TN United Kingdom; England; On-site; GBP 60,000 - 80,000; Part time

Job summary

Join a thriving family-run business as a part-time Supervisor, where you will lead a team in delivering exceptional customer service. This role offers a nurturing environment to grow and thrive while being part of a company that values its employees and the community. With opportunities for progression and a generous staff discount scheme, you will inspire your team to create a customer-first culture. If you are passionate about retail and enjoy motivating others, this is the perfect opportunity for you to make a significant impact in a supportive workplace.

Benefits

Generous Staff Discount

Holiday Entitlement

Company Contribution Pension

Access to Employee Support Programs

Career Development Opportunities

Qualifications

• Experience in retail or customer service roles is beneficial.
• Ability to lead and motivate a team towards achieving goals.

Responsibilities

• Support day-to-day store operations and team development.
• Deliver high levels of customer service and product advice.
• Drive achievement of KPIs and lead by example.

Skills

Customer Service

Team Leadership

Communication Skills

Sales Skills

Education

High School Diploma

Job description

Are you a friendly, engaging individual with a can-do attitude and passion for great customer service?

Do you like to lead by example and motivate a team to achieve results?

Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression?

You may be a Supervisor, aspiring Supervisor or have keyholder experience, and be someone who loves giving an amazing experience to all customers, then this could be the opportunity for you! Our stores are like family, which offer a nurturing environment to learn, grow and thrive in, whilst having fun at work.

You will deliver consistently high levels of customer service, advising on shoe care, handbags, and accessories to complement a customer's needs. Working closely with the store management team, you will inspire and support your team in creating a customer-first culture, giving genuine, honest, and knowledgeable advice on our products.

We have a part-time Supervisor opportunity to join our Pavers in Hornsea Garden Centre on a 16 hours per week contract.

You’ll need good availability as the role will include a mixture of weekend and weekday working.

Pay, Hours & Benefits for our Supervisor

£12.10 per hour

Once you complete the required retail induction PaSS stages your pay will increase to £12.35 per hour.

Generous Staff Discount scheme, some of which can be shared with your family and friends!
Holiday Entitlement which increases with service.
Company Contribution Pension.
Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme.
Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes.
Access to wellbeing and financial support through RetailTRUST.

Day to Day responsibilities as our Supervisor

You will support the management team in the day to day running of the store and coaching and developing the team, driving the achievement of the KPIs.
Deliver consistently high levels of customer service, advising on shoe care and accessories to complement a customer's needs.
Be self-aware, being able to question, learn, and take responsibility for yourself and the performance of your store alongside the management team.
Live and breathe Pavers DNA, always leading by example.

About Us

We are a successful, highly profitable, family run business which has been trading for over 50 years. We have over stores across the UK and Ireland and own the Jones Bootmaker and Herring Shoes brands.

We always try and do the right thing by our people and were recognised as one of the Top 10 Retailers in the country by Best Companies.

In we became the first major retailer to achieve Carbon Neutral status and since we have donated over £2.2m to the Pavers Foundation, providing grants for important causes in the areas of health, education, and community.

We provide great jobs in a supportive family environment for our people. We know that without our colleagues there is no business, and so the better we look after you, the better service you will provide our customers.

If this sounds like the kind of business you’d like to join, we’d love to hear from you - please apply today for the role of Supervisor!

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.