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Customer Advisor

North East Jobs

England

On-site

GBP 20,000 - 24,000

Part time

5 days ago
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Job summary

A leading organization is seeking a part-time Customer Advisor to join their Customer Centre. In this role, you will provide essential services to the community and work closely with various service areas. The position requires excellent communication skills and the ability to handle customer inquiries efficiently.

Benefits

Generous leave entitlement
Excellent pension plus top-up options
Flexible working
Employee benefits portal
Ongoing training and development opportunities

Qualifications

  • Ability to manage high volumes of customer interactions effectively.
  • Commitment to following customer service procedures.
  • Demonstrated ability to build effective working relationships.

Responsibilities

  • Provide face-to-face service and manage phone interactions.
  • Ensure personal performance targets and procedures are followed.
  • Address any issues that arise during customer interactions.

Skills

Professional behavior
Customer service skills
Effective communication

Job description

We have an exciting role on offer within Customer Services as a Customer Advisor.

About Us

The role of Customer Advisor will be operating from The Customer Centre as a face to face service to customers and operating a phone service in the Contact Centre. The Customer Advisor would help provide a service to many different Service Areas across Middlesbrough Council efficiently and effectively as possible. This involves dealing with any issues that might arise.

With an average of 350 plus phone calls being received daily and numerous face to face contact with customers, the Customer Advisor must ensure that they behave in a professional manner, and demonstrate the ethos of the Council’s Customer Charter. They must ensure effective working relationships with service areas across the Council to best meet their service needs.

The Customer Advisor must ensure that their personal performance targets are achieved. They must follow all procedures and policies that are in place in relation to customer services.

Please note, this is a part time role working 22.5 hours per week.

If this is you, this may be the opportunity you are looking for!

In return we can offer:

  • Generous leave entitlement with an option to purchase up to 10 additional days annual leave per year.
  • Excellent pension plus top-up options.
  • Staff networks run by our staff for our staff.
  • Flexible working (dependent on job role).
  • Electric car lease scheme.
  • Cycle to work scheme.
  • Employee benefits portal including Wellbeing and Employee Assistance Programme.
  • Staff lottery.
  • Travel and car parking schemes.
  • Ongoing training and development opportunities.
  • Fantastic career progression opportunities and lots more!

If you would like to talk through this opportunity further, please contact Emma Jackson on emma_jackson@middlesbrough.gov.uk.

We operative a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

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