Customer Advisor

BRINKS, UAB; Crickhowell; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading security company in Crickhowell is looking for a Customer Advisor to serve as the first point of contact for merchants and card holders. Responsibilities include providing support, managing complaints, and monitoring ATM uptime. Candidates should have customer service experience and five GCSEs. The role offers a competitive salary, bonuses, and excellent development opportunities.

Benefits

Competitive salary and bonus plan

Career progression opportunities

Access to Medicash for medical expenses

Store discounts after 12 months

Salary sacrifice pension programme

Life insurance scheme

Sickness insurance after a year's service

Qualifications

• Experience in a customer service environment (phone or face-to-face).
• Great IT skills and confidence with learning new systems.
• A proactive and problem-solving mindset.

Responsibilities

• Be the first point of contact for merchants, card holders, and field support teams.
• Provide 1st line support and handle ATM fault issues.
• Manage inbound calls, emails, and switchboard activity.

Skills

Customer service experience

IT skills

Problem-solving mindset

Professional telephone manner

Education

Five GCSEs (A*-C) or equivalent

Job description

Customer Advisor (R64627) Crickhowell, Wales

Department: Customer Services
Hours: 4 on, 4 off – 12-hour shifts (7am – 7pm)

Responsibilities

• Be the first point of contact for merchants, card holders, and field support teams
• Provide 1st line support, including ATM fault handling and remote fixes
• Handle complaints and service issues with professionalism and empathy
• Monitor our ATM estate in real-time to ensure uptime and reliability
• Manage inbound calls, emails, and switchboard activity
• Record and log all interactions accurately
• Support and collaborate with internal teams, engineers, and even Company Directors
• Get involved in exciting projects that shape the future of customer service

Requirements

• Five GCSEs (A*-C) or equivalent
• Experience in a customer service environment (phone or face-to-face)
• Great IT skills and confidence with learning new systems
• A professional and friendly telephone manner
• A proactive and problem-solving mindset

Why Join Us

• A competitive salary with an attractive bonus plan
• Excellent career progression and opportunities for development within a growing and diverse company
• Access to Medicash – allowing you to claim back some of your medical expenses such as dental, optical, massage therapy etc.
• Store discounts and cashback with some of the UK’s biggest brands after 12 months service
• A salary sacrifice pension programme that results in a higher take home and higher pension contribution
• Life insurance scheme, paying x4 your annual salary
• Sickness insurance programme for employees after a year's service