Customer Advisor

Severn Trent Water; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

Severn Trent Water is seeking Customer Advisors for their Operations Team in Coventry. This pivotal role involves assisting customers with their water-related inquiries and issues, providing training to ensure effective problem-solving, and fostering a positive experience through excellent communication. Offering a competitive salary, annual leave, and numerous benefits, the position aims to build a career in a supportive environment.

Benefits

33 days leave per year

Annual bonus scheme of up to £1,500

Leading pension scheme with doubled contributions

Sharesave opportunity at discounted rate

Dedicated training and development

Family friendly policies

Qualifications

• Customer service or contact centre experience preferred.
• Natural flair for communicating.
• Caring attitude and positivity.

Responsibilities

• Assist customers with queries and complaints.
• Deliver first-class communication and build rapport.
• Help resolve issues quickly.

Skills

Communication

Empathy

Problem-solving

Job description

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Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can. Our Customer Advisor role sits at the heart of this value with the opportunity to really make a difference to our customers.

EVERYTHING YOU NEED TO KNOW

We’re looking forCustomer Advisorsto work within ourOperations TeaminCoventry.

Central to this is being there for our customers when they need us the most, 365 days a year. Whether they are without water or find they have wastewater where they don’t want it, we need our Customer Service Specialists tolisten, support and guideour customers through their questions fromsimple queriestocomplex complaints. Every conversation is different.

Supporting customers who might be anxious or annoyed is never easy, but it does feel good to help reassure people, diffuse problems, and explain clearly what we’re going to do to help.

Our water is vital to our customers, so we need to be around then they need us. You'll be working shifts totalling37 hours per weekbetween the hours of06:30-22:00across365 days of the year including Saturdaysand Sundays(but of course this means you'll get time off in the week).

Your key accountabilities in helping us will be, talking to customers over the phone, helping us resolve queries quickly, first time. Being a first-class communicator with the skills to build a rapport with customers, as well as our internal and external departments.

WHAT YOU’LL BRING TO THE ROLE

Customer service or contact centre experience would be ideal, but If you have a natural flair forcommunicating, canempathise with customersand see how their problem could be affecting their homes, their health or their loved-ones, you’ll love this role.

We also have acomprehensive trainingprogramme that you’ll go through when you start, which will help develop yourproblem-solving skillsand give you the full knowledge you’ll need of Severn Trent so you can support our customers.

The right skills and experience are important. But if you have theright character,positivityand acaring attitudewe want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• A great starting salary of £25,396.88 with a pay review each year.
• 33 days leave per year - that’s 25 days annual leave and another 8 days to use in lieu for any bank holidays worked. You can also buy another 5 days holiday per year on top of this.
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Family friendly policies

WHAT’S NEXT

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.

And if your curiosity has peaked and you're wanting to find out even more, search#LifeAtSevernTrenton social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!