Customer Advisor

Severn Trent Water; Coventry; On-site; GBP 27,000; Full time

Job summary

A utility company in Coventry is seeking Customer Advisors to join their Operations Team. You will be responsible for supporting customers 365 days a year, handling queries and complaints. Ideal candidates will have strong communication skills and a commitment to customer service. The role offers a starting salary of £26,412.75, ample benefits, and opportunities for development.

Benefits

Great starting salary

25 days holiday + bank holidays

Annual bonus scheme

Family-friendly policies

Leading pension scheme

Sharesave scheme

Dedicated training

Electric vehicle scheme

Qualifications

• Customer service or contact centre experience preferred.
• Strong communication skills to engage with customers.
• Positive attitude and caring nature.

Responsibilities

• Talk to customers over the phone to resolve queries.
• Support customers with their concerns and questions.
• Build rapport with customers and internal departments.

Skills

Communication

Empathy

Problem-solving

Job description

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Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can. Our Customer Advisor role sits at the heart of this value with the opportunity to really make a difference to our customers.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

We’re looking forCustomer Advisorsto work within ourOperations TeaminCoventry.

Central to this is being there for our customers when they need us the most, 365 days a year. Whether they are without water or find they have wastewater where they don’t want it, we need our Customer Service Specialists tolisten, support and guideour customers through their questions fromsimple queriestocomplex complaints. Every conversation is different.

Supporting customers who might be anxious or annoyed is never easy, but it does feel good to help reassure people, diffuse problems, and explain clearly what we’re going to do to help.

Your key accountabilities in helping us will be, talking to customers over the phone, helping us resolve queries quickly, first time. Being a first-class communicator with the skills to build a rapport with customers, as well as our internal and external departments.

You'll be based at our Severn Trent Centre Head Officein Coventry. You’ll work within our dedicated customer team. With this being such a critical role, we’re looking for someone who can join us 37 hours a week, working across a range of shift patterns between 06:30am and 10:00pm including evenings and weekends (don’t worry, you’ll get days off during the week).

HOW WE WORK

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.

WHAT WE’RE LOOKING FOR

Customer service or contact centre experience would be ideal, but If you have a natural flair forcommunicating, canempathise with customersand see how their problem could be affecting their homes, their health or their loved-ones, you’ll love this role.

We also have acomprehensive trainingprogramme that you’ll go through when you start, which will help develop yourproblem-solving skillsand give you the full knowledge you’ll need of Severn Trent so you can support our customers.

The right skills and experience are important. But if you have theright character,positivityand acaring attitudewe want to talk to you, too.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• A great starting salary of £26,412.75 with a pay review each year.
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.