Customer Advisor

Pavers Shoes; Colne; On-site; GBP 60,000 - 80,000; Part time

Job summary

A customer-focused retail company is seeking a part-time Customer Advisor for their store in Colne, working 16 hours per week. The ideal candidate will have a passion for customer service and sales, along with a positive attitude. You will advise customers on shoe care and accessories while maintaining store standards. Competitive hourly pay, alongside generous staff benefits, including discounts and development opportunities, are offered.

Benefits

Generous Staff Discount

Holiday entitlement increases with service

Company Contribution Pension

Access to employee-led grant and charitable giving scheme

Access to career development opportunities

Qualifications

• Previous experience as a Sales Assistant, Retail Assistant, or in Customer Care.
• Must have a positive attitude and good behaviours.

Responsibilities

• Advise customers on shoe care and accessories to meet their needs, achieving daily KPIs.
• Support a friendly, engaging, and positive team environment.
• Maintain store standards, product displays, and stockroom organization.

Skills

Customer service skills

Sales experience

Positive attitude

Job description

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Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service, and enjoy working in a fast-paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment where you can make a real difference and feel valued. You will help us deliver high levels of service to our customers, advising on shoe care, handbags, and accessories to meet their needs, with genuine, honest, and knowledgeable advice on all our products.

You could have previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment. We will provide full training and support to ensure your success, but a positive attitude and good behaviors are essential. Our stores foster a family-like atmosphere, offering a nurturing environment to learn, grow, and thrive while having fun at work!

We have a part-time Customer Advisor position available at our Pavers store in Colne, working 16 hours per week.

Flexibility is required as the role involves a mix of weekend and weekday shifts.

Pay, Hours & Benefits for our Customer Advisor

£11.70 per hour for 21+ (18-20 £9.60 per hour, 16-17 £7.85 per hour). After completing the retail induction PaSS stages, pay increases to £12.05 per hour for 21+ (18-20 £9.87, 16-17 £8.07).

• Generous Staff Discount scheme, some shareable with family and friends
• Holiday entitlement increases with service
• Company Contribution Pension
• Access to the Pavers Foundation: an employee-led grant and charitable giving scheme
• Access to the Pavers Academy: career development through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring
• Wellbeing and financial support through RetailTRUST

Day-to-Day Responsibilities as our Customer Advisor

• Advise customers on shoe care and accessories to meet their needs, achieving daily KPIs
• Be self-aware, question, learn, and take responsibility for your actions
• Support a friendly, engaging, and positive team environment
• Maintain store standards, product displays, and stockroom organization