Customer Advisor

Pavers Shoes; Colne; On-site; GBP 60,000 - 80,000; Part time

Job summary

Pavers Shoes seeks a part-time Customer Advisor in Colne, dedicated to providing exceptional customer service in a friendly environment. This role entails advising on shoes and accessories while achieving sales targets and maintaining store standards. Applicants should have relevant experience, a positive attitude, and a willingness to support team dynamics.

Benefits

Generous Staff Discount

Holiday Entitlement

Company Contribution Pension

Access to the Pavers Foundation

Career Development through Pavers Academy

Wellbeing and Financial Support

Qualifications

• Previous experience as a Sales Assistant or in a Customer Care environment is preferred.
• A 'can do' attitude and passion for customer service are essential.

Responsibilities

• Advise customers on shoe care and accessories to meet their needs.
• Achieve daily KPIs while maintaining store standards.
• Support product placements and stockroom organization.

Skills

Customer Service

Sales

Teamwork

Job description

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Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to meet their needs, offering genuine, honest, and knowledgeable advice on all our products.

You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!

We have a part-time Customer Advisor opportunity to join our Pavers team in Colne on a 16 hours per week contract.

You’ll need good availability as the role will include a mixture of weekend and weekday working.

Pay, Hours & Benefits for our Customer Advisor

£11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour)

Once you complete the required retail induction PaSS stages your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour)

• Generous Staff Discount scheme, some of which can be shared with your family and friends!
• Holiday Entitlement which increases with service.
• Company Contribution Pension
• Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
• Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeship, professional qualifications, and mentoring programmes
• Access to wellbeing and financial support through RetailTRUST

Day to Day responsibilities as our Customer Advisor

• Advise customers on shoe care and accessories to meet their needs, achieving daily KPI’s in the process
• Be self-aware, questioning, learning, and taking responsibility for yourself
• Be a team player, maintaining a friendly, engaging, and positive attitude
• Support the maintenance of store standards, product placements, and stockroom