Customer Advisor

East Riding of Yorkshire Council; Brough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local council in Brough is seeking a motivated Customer Advisor to join their Libraries and Customer Services team. You will be responsible for providing excellent customer service and promoting library engagement. Ideal candidates should possess strong customer care and organizational skills, with a willingness to work with diverse community members. This fixed term role offers various benefits, including generous leave and a pension scheme.

Benefits

Generous leave entitlement

Access to employer pension scheme

Reduced cost membership at our Leisure Centres

Shop and Save discounts

Qualifications

• Excellent customer care and organisational skills.
• Ability to handle difficult situations and keep calm under pressure.
• Experience of working with the public and answering telephone enquiries.

Responsibilities

• Provide high-quality customer and library services.
• Engage with customers and promote library services.
• Assist with children's activities and adult groups.

Skills

Customer care

Organisational skills

Communication skills

Job description

The job itself

We are excited to be able to offer the opportunity to join Libraries and Customer Services.

This is a dual role, working as a Customer Advisor in Customer Services and Libraries based at the East Riding Petuaria Centre, Multi-Service Centre, Brough.

We pride ourselves on being an employer of choice and in addition to your salary we offer a range of great benefits including:

• Generous leave entitlement.
• Access to employer pension scheme.
• Reduced cost membership at our Leisure Centres.
• Shop and Save discounts at a variety of local shops.

What you will be doing:

Working as a Customer Advisor your role will be to provide a customer and library service ensuring the delivery of a high quality customer transaction, enquiry and information service to local residents.

You will engage with customers and local partners to develop and promote the service, including supporting increased use of our self service information facilities, and promotion of our Health Agenda. You will also support activities within the centre such as childrens activity sessions and Adult groups.

About you:

We are looking for a motivated and confident individual with excellent customer care and organisational skills.

You are someone who enjoys working with customers of all ages and you can deal with difficult situations effectively, keeping calm under pressure.

You will have excellent communication skills and have an enthusiastic approach to delivering good customer service. This is a challenging and demanding role, and full training will be given.

This job would suit someone with experience of working with the public and answering telephone enquiries.

The role can be physically demanding and involves moving around the workplace, assisting customers, moving library stock to and from shelves, restocking display areas, loading/unloading of small crates of library materials/book stock and caddy liner boxes.

The role is fixed term for 12 months.