Customer Advisor

Touchstone Group Ltd; Bath; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading company in property management seeks a Customer Advisor in Bath. The ideal candidate will have customer service experience and good communication skills, working predominantly Monday to Friday with potential for remote work after training. This role offers job security and an opportunity to thrive in a supportive environment.

Benefits

Excellent holiday pay and sick pay

Pension with matched contributions

Training opportunities

Discounts from shops and services

Qualifications

• Some form of customer service experience.
• Good IT skills.
• Ability to deal with challenging situations.

Responsibilities

• Provide customer service to residents, ensuring client expectations are met.
• Build and sustain good relationships with contractors.
• Meet statutory and contractual requirements.

Skills

Customer Service

Communication Skills

Stakeholder Engagement

Multi-tasking

Tools

Microsoft Office

Job description

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At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.

More About Your Role

We are looking to recruit a Customer Advisor on a permanent basis.

Based in Bath, you will provide customer service to residents, in such a manner that client expectations and SLAs are met, whilst complying with statutory and contractual requirements.

The working hours for this role are Monday to Thursday 9am - 5.30pm and 9am - 5pm on Fridays. After an initial period of training (around 2-4 weeks) we are able to offer remote/ hybrid working.

For more information please download our job profile available on our website.

More About You

Touchstone are looking for individuals with some form of customer service experience and someone who can multi task and deal with challenging situations. If you are experienced in property management this skill will allow you to succeed within the role. You will have great communication skills as you will be required to build and sustain good relationships with our appointed contractors to guarantee smooth processes. The ideal applicant will have basic to moderate Microsoft Office skills.

At Places for People, we are committed to a safe working environment so a basic DBS check is required.

The Ideal Candidate Will Have

• Customer Service/ Admin experience,
• Good IT skills,
• Excellent communication skills,
• Stakeholder engagement/ management,
• The ability to multi task
  
  

The Benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

Benefits

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

• Excellent holiday pay and sick pay
• Pension with matched contributions
• Training
• Extra perks including huge discounts and offers from shops, cinemas and much more.
  
  

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

If you are a recruitment agency please note we operate a PSL and do not take cold calls

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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