Customer Adviser - Part Time

Newcastle Building Society; United Kingdom; On-site; GBP 14,000 - 16,000; Part time

Job summary

Join a forward-thinking company as a Customer Adviser, where your exceptional people skills will help foster strong relationships with customers. This part-time role offers a chance to work in a dynamic environment, engaging with customers to understand their financial needs while enjoying a supportive team atmosphere. With a commitment to training and development, you will thrive in a role that values your contributions and encourages career growth. Experience a rewarding work-life balance with generous leave and health benefits in a company that celebrates diversity and inclusion.

Benefits

Corporate bonus scheme

Pension scheme

Annual performance related pay reviews

Colleague mortgage scheme

Electric car salary sacrifice scheme

Life assurance

Health cash plan

Employee assistance programme

Free onsite gym

Two paid volunteering days

Qualifications

• Outstanding people skills and ability to engage with customers.
• Strong listening skills and empathy towards customer needs.

Responsibilities

• Engage with customers daily, understanding their financial needs.
• Process transactions, assist in account openings, and manage till operations.

Skills

People Skills

Listening Skills

Empathy

Teamwork

Education

Desire to learn and develop new skills

Job description

Customer Adviser - Part Time

Customer Adviser - Part Time

Apply locations Barnard Castle Branch

Time type: Part time

Posted on: Posted Yesterday

Time left to apply: End Date: April 26, 2025 (12 days left to apply)

Job requisition id: JR337

Job Posting Title

Customer Adviser - Part Time

Salary Band

£14,315 - £15,931

Job Description

About the role

Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.

Do you thrive in a face-to-face customer focused environment?

If so, our Customer Adviser role could be the perfect fit for you.

Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.

Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!

But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!

The hours of work are 21 hours per week working Monday, Wednesday and Thursday. Saturdays are worked on a rota basis (typically until 12pm).

About You

Being great with people and building relationships with customers are top of your skills list.

Strong listening skills and the ability to empathise are equally as important.

A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.

We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.

In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.

About Us

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return?

As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

• Corporate bonus scheme (on target 5%, up to a maximum 10%)
• Pension scheme (up to 9% employer contribution)
• Annual performance related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts

Work/Life Balance

• A 21-hour weekly contract
• 25 days’ annual leave + bank holidays (rises to 30 with length of service - pro rata)
• The option to buy and sell up to 5 days’ holiday
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Free onsite gym at our Cobalt head office and access to discounted gyms
• Two paid volunteering days’ each year
• Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [e-mail]

Company: Newcastle Building Society