Customer Adviser - Part Time

Newcastle Building Society; Barnard Castle; On-site; GBP 14,000 - 16,000; Part time

Job summary

Join a leading mutual building society as a part-time Customer Adviser in Durham. Engage with customers, providing excellent service while managing cash transactions and account setups. You will benefit from a supportive training program and a dynamic work culture focused on team collaboration and individual growth.

Benefits

Pension contributions (up to 9%)

25 days’ leave + bank holidays (rising to 30)

Health cash plan

Employee assistance program

Onsite gym and discounts

Volunteering days

Cycle to work scheme

Qualifications

• Aucune expérience préalable en services financiers nécessaire.
• Volonté d'apprendre et de se développer est essentielle.
• Compétences relationnelles incontournables.

Responsibilities

• Engager les clients quotidiennement pour comprendre leurs besoins financiers.
• Ouvrir et gérer les caisses, effectuer des transactions et traiter les comptes d'épargne.
• Prendre des rendez-vous clients et clôturer la succursale.

Skills

Building relationships

Listening

Empathy

Job description

Customer Adviser - Part Time

Apply locations

Durham Branch

Time type

Part time

Posted on

Posted Yesterday

Time left to apply

End Date: June 20, 2025 (13 days left to apply)

Job requisition id

JR391

Job Posting Title

Customer Adviser - Part Time

Salary Band

£14,315 - £15,931 A1 General

Job Description

About the role

Would you like to be part of a team that has won Best Regional Building Society for 7 consecutive years? A team that values providing financial advice on our high streets for local communities.

Do you excel in a face-to-face, customer-focused environment?

If yes, our Customer Adviser role might be perfect for you.

Using your excellent people skills, you will engage with customers daily, listening and understanding their financial needs and goals.

Your daily tasks include opening and setting up tills, making customer appointments, processing transactions, assisting with savings accounts, cashing up, and closing the branch.

We also value taking time to connect with colleagues over a cup of tea!

The working hours are 21 hours per week, on Monday, Wednesday, and Friday, with Saturdays on a rota basis (typically until 12pm).

About You

Top skills include building relationships, listening, and empathy.

You should be a natural team player, eager to work closely with colleagues to deliver outstanding customer service and support the Society's needs.

No prior financial services experience is necessary, but a desire to learn and develop is essential.

We offer a tailored 12-week training program, development conversations, and career growth opportunities.

About Us

As an inclusive, member-owned mutual, we reflect the diverse communities we serve. We value and celebrate individuality, fostering a sense of belonging for all colleagues.

What We Offer

Competitive salary based on above-market pay scales, plus:

• Bonus scheme (target 5%, up to 10%)
• Pension contributions (up to 9%)
• Performance reviews
• Mortgage scheme
• Electric car salary sacrifice
• Life assurance and income protection
• Access to financial advisers and discounts

Work/Life Balance

• 21-hour weekly contract
• 25 days’ leave + bank holidays (rising to 30)
• Option to buy/sell holiday days
• Enhanced family leave benefits

Health & Wellbeing

• Health cash plan
• Employee assistance program
• Onsite gym and discounts
• Volunteering days
• Cycle to work scheme

We are committed to accessible recruitment processes. If you need support or adjustments, contact your recruiter at [e-mail].

Why work here?

People are at the heart of everything we do. We care about our customers, communities, and colleagues. Joining us means you will be welcomed, respected, encouraged, and supported to achieve your goals.