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Join a leading mutual building society as a part-time Customer Adviser in Durham. Engage with customers, providing excellent service while managing cash transactions and account setups. You will benefit from a supportive training program and a dynamic work culture focused on team collaboration and individual growth.
Customer Adviser - Part Time
Durham Branch
Part time
Posted Yesterday
End Date: June 20, 2025 (13 days left to apply)
JR391
Customer Adviser - Part Time
£14,315 - £15,931 A1 General
Would you like to be part of a team that has won Best Regional Building Society for 7 consecutive years? A team that values providing financial advice on our high streets for local communities.
Do you excel in a face-to-face, customer-focused environment?
If yes, our Customer Adviser role might be perfect for you.
Using your excellent people skills, you will engage with customers daily, listening and understanding their financial needs and goals.
Your daily tasks include opening and setting up tills, making customer appointments, processing transactions, assisting with savings accounts, cashing up, and closing the branch.
We also value taking time to connect with colleagues over a cup of tea!
The working hours are 21 hours per week, on Monday, Wednesday, and Friday, with Saturdays on a rota basis (typically until 12pm).
Top skills include building relationships, listening, and empathy.
You should be a natural team player, eager to work closely with colleagues to deliver outstanding customer service and support the Society's needs.
No prior financial services experience is necessary, but a desire to learn and develop is essential.
We offer a tailored 12-week training program, development conversations, and career growth opportunities.
As an inclusive, member-owned mutual, we reflect the diverse communities we serve. We value and celebrate individuality, fostering a sense of belonging for all colleagues.
Competitive salary based on above-market pay scales, plus:
We are committed to accessible recruitment processes. If you need support or adjustments, contact your recruiter at sarah.smith@newcastle.co.uk.
People are at the heart of everything we do. We care about our customers, communities, and colleagues. Joining us means you will be welcomed, respected, encouraged, and supported to achieve your goals.