Customer Adviser

Newcastle Building Society; Whitley Bay; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

12-week training programme

25 days leave pro rata

Health cash plan

Volunteer days

Cycle to work scheme

Job summary

Newcastle Building Society is looking for a Customer Adviser to join our branch team in a face-to-face, customer-focused role. You will listen to customers, understand their financial goals, and guide them through daily banking transactions and savings account openings.

We value strong people skills and empathy, and encourage a collaborative, supportive team culture. A tailored 12-week training programme helps you grow, with ongoing development and opportunities to progress within the Society.

Qualifications

• Face-to-face customer service experience preferred, especially in busy environments.
• Strong communication and interpersonal skills to understand customer needs.

Responsibilities

• Open and operate tills and handle cash transactions.
• Assist customers with savings accounts and related services.
• Schedule appointments and support branch colleagues to deliver excellent service.
• Provide a welcoming, friendly environment and build lasting customer relationships.

Skills

People skills

Listening

Empathy

Team player

Job description

Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.

Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit for you.

Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.

Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!

But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very often important to us!

The hours of work are 21 hours per week working Monday, Tuesday and Wednesday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).

Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society. We understand you may not have worked in financial services before, and that's OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.

In return, we'll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.

About Us

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return?

As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

• Corporate bonus scheme (on target 5%, up to a maximum 10%)
• Pension scheme (up to 9% employer contribution)
• Annual performance related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts

Work/Life Balance

• A 21 hour weekly contract
• 25 days' annual leave + bank holidays (rises to 30 with length of service - pro rata)
• The option to buy and sell up to 5 days' holiday
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Access to discounted gyms
• Two paid volunteering days' each year
• Cycle to work scheme