Customer Adviser

Cumberland Building Society; Carlisle; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading customer-owned organization is looking for a Customer Advisor in Carlisle. This role focuses on delivering exceptional service and helping customers achieve their savings goals through effective communication and teamwork. The ideal candidate is passionate about customer service, adaptable, and eager to work in a dynamic environment.

Benefits

Competitive Salary

Learning & Development opportunities

Flexible working options

Family-friendly policies

Community Day off

Health & Wellbeing events

Qualifications

• Passion for delivering outstanding customer experiences.
• Ability to build relationships within the community.
• Flexibility to meet customer needs in various settings.

Responsibilities

• Assist customers in achieving their savings goals.
• Communicate effectively across multiple channels.
• Collaborate with other business areas.

Skills

Customer Service

Communication

Organizational Skills

Teamwork

Adaptability

Job description

Our purpose is to make a positive difference to the lives of our customers, our communities, and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals.

Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.

About The Role

Exceptional service at The Cumberland is something our customers can rely on. It’s really important that you love talking to customers as much as they love talking to us.

As a Customer Advisor, you will be part of a team committed to helping customers achieve their savings goals by identifying products and services that we can offer them. You’ll be dealing with customers across multiple channels, so it’s important that you’re an excellent communicator, a team player and adaptable, as you’ll also be required to work collaboratively with other business areas.

About You

To succeed you will have

• A passion for people and delivering an outstanding customer experience
• Exceptional communication and organisational skills
• The ability to build relationships with customers and within the community
• Confidence in working towards key performance objectives
• Enthusiasm and flexibility to meet our customer’s needs, in any setting
  
  

Interested?

This vacancy will close on 09 July 2025

The Company

We’re here to create a banking experience that’s kinder to people and planet.

Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.

The Benefits

Competitive Salary

We will offer you a competitive basic salary for your role, which is reviewed every year.

Learning & Development

We want you to grow in your role. We’ll work together to support your personal and professional development.

Holidays

Flexibility to buy and sell up to two holiday days per year, plus extra holiday after 5 years.

Family Friendly

We pay competitive maternity, paternity and adoption leave.

Flexible Working

We can provide the tools and equipment you need to be able to work flexibly or from home when you need to, depending on your role.

Pension Scheme

If you’re eligible, we’ll enroll you into our competitive company pension scheme.

Health & Wellbeing

We have a calendar of events and activities throughout the year, Mental Health & Wellbeing champions and Cycle to Work scheme.

Community Day

We offer our people an extra paid day off every year to help out local charities and community organisations.

Social

We hold regular social events, from annual staples like our Christmas party and quiz, to smaller get-togethers such as walks and shopping trips.

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