Customer Advice and Support Advisor - Peebles Contact Centre - SBO09389

Scottish Borders Council; Peebles; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local government organization in Peebles seeks a highly motivated Customer Advisor. This full-time, permanent role involves providing advice and support across various council services through multiple channels while ensuring exceptional customer service. Candidates with qualifications including 5 SCE Standard Grades are encouraged to apply, reflecting our commitment to diversity.

Qualifications

• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
• Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.

Responsibilities

• Provide advice and support to customers via telephone, email, live chat and face to face.
• Deliver exceptional customer service.

Skills

Customer Service

Communication

Education

5 SCE Standard Grades at level 3 or above

Job description

Overview

Grade: 5A

Salary: £26004.58 - £28,139.83 per annum

Hours: 35 hours per week

Contract Duration: Permanent

Please note: Interviews will be held week commencing 20th October 2025.

Role Purpose

We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Peebles Contact Centre and Innerleithen Library Contact Centre. The post is full time and permanent. You will provide advice and support to customers via telephone, email, live chat and face to face on a wide range of council services while delivering exceptional customer service.

Essential

• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
• Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.

Informal Enquiries

Informal enquiries may be made to Catriona Steven at [e-mail].

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.