Customer Administrator

Adecco; Stockport; On-site; GBP 23,000 - 25,000; Full time

Job summary

Adecco is seeking a Customer Administrator for a temporary role in Stockport that may lead to permanent employment. The ideal candidate will provide exceptional customer service, manage inquiries, and support administrative tasks within a dynamic team environment. Required skills include attention to detail, communication proficiency, and at least 2 years of experience in a similar role. The salary offered ranges from £23,000 to £25,000 per annum.

Qualifications

• At least 2 years of experience in a similar Customer Service role.
• Strong attention to detail and IT literacy.
• Excellent communication skills.

Responsibilities

• Handling and monitoring customer inquiries.
• Managing the flow of work within the company's ERP systems.
• Updating customer assets on the database.

Skills

Attention to detail

IT literacy

Team-oriented mindset

Communication skills

Organisational skills

Multitasking

Job description

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Are you an experienced customer service administrator seeking a new and exciting challenge? We have a fantastic opportunity for a Customer Administrator to join a dynamic team in Stockport. This is initially a temporary role, with the potential to become a permanent position.

As a Customer Administrator, you will play a crucial role in providing exceptional customer service and administrative support. Your main responsibilities will include:

• Efficiently handling and monitoring customer inquiries
• Monitoring email inboxes and checking information
• Arranging collections from customers and suppliers
• Scanning relevant information into the system
• Updating customer assets on the database
• Managing the flow of work within the company's ERP systems
• Processing incoming and outgoing subcontract items
• Supporting logistics and workshops
• Liaising internally with other sites
• Ordering parts for customers
• Managing customer emails, inboxes, and HR staff
• Monitoring and responding to dashboards
• Developing and implementing new terms and processes
• Assisting with stock taking
• Providing support to the calibration laboratory

In addition to the above tasks, there may be occasional additional responsibilities as required. If necessary, training will be provided to ensure you can perform these tasks effectively.

To succeed in this role, our ideal candidate should possess the following qualities:

• Strong attention to detail and IT literacy
• Self-motivation and a team-oriented mindset
• Excellent telephone manner and communication skills
• Proven ability to work independently in a fast-paced environment
• Exceptional organisational skills and the ability to multitask efficiently and meet specific timelines

If you thrive in a busy and demanding environment and have at least 2 years of experience in a similar Customer Service role, we would love to hear from you.

Please note that the salary offered for this position is £23, to £25,pa. Working hours are Monday to Friday from 08:00 - 16:30 (15:30 finish on a Friday)

Don't miss out on this exciting opportunity to join a dynamic team and make a difference. Apply now to be considered for this role. We look forward to receiving your application!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.