Customer Administration Hub Adviser (Sutton)

Seetec Group Ltd.; London; On-site; GBP 30,000; Full time

Job description

We’re looking for a Customer Administration Hub Adviser to join our amazing Team!

You’ll be responsible for contributing in processing administration including handling personal, and confidential information. You’ll also be handling inbound calls and emails this will play a key role in providing information and support to queries that could entail complaints, advice, or general customer service.

Our ideal candidate will have the ability to deliver high levels of customer service, be highly organised with a keen eye for accurate detail. You’ll also need to have experience of working in a Contact Centre or Data Processing environment. The role requires you to have the ability to work as a team member to cover varied clerical tasks but use own initiative, when necessary, as this is a fast paced role. Due to the nature of the business, empathy and professionalism is key. If you have the ability to communicate effectively with others and the willingness to work to tight deadlines, then we need you. Join us and be proud to help our communities and be part of the recovery ensuring no one is left behind.

All new colleagues will be offered to enrol on a Level 2 Employment Apprenticeship and have the prospect to move into other apprenticeship levels.

We are committed to creating a diverse and inclusive workplace and strongly encourage applications from underrepresented groups.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £29,312.14 p.a. with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Croydon

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 7 May 2025

Contract: Subject to Contract Award

Key Responsibilities

• Process and maintain system records for all contracts we manage and complete the appropriate administration following contractual and company procedures.
• Deliver a high level of customer service at all customer contact points
• Maintain accurate and up to date financial systems and information.
• Process contract claims, adhering stipulated guidelines
• Ability to work within set guidelines to comply with set standards and working practices
• Ability to use computer software packages including excel, databases, electronic mail and internet systems
• Previous experience of working in a Contact Centre or Data Processing environment
• Good interpersonal and communication skills, including using the telephone.
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business

Additional Information

Seetec Pluss is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec Pluss supports individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.

Seetec Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex-offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”.

Seetec Pluss is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.