Customer Activity Assistant (Outdoor Instructor)

Reserva Los Zorzales; Southampton; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a leading outdoor adventure company as a Customer Activity Assistant (Outdoor Instructor) in Southampton. This part-time role involves instructing customers, ensuring safety, and delivering an amazing experience in various outdoor activities. Ideal candidates are enthusiastic, safety-conscious, and enjoy working outdoors.

Benefits

28 days holiday (pro rata)

Flexible working hours

Employer pension contribution matched to 3%

Retail and Leisure Discounts

Volunteering Days paid time off

Free Go Ape for immediate family or 20% off

Qualifications

• Customer-first attitude with enthusiasm.
• Excellent interpersonal and communication skills.
• Ability to work under own initiative.

Responsibilities

• Instructing customers on safety procedures.
• Monitoring and patrolling the course.
• Welcoming customers and providing excellent service.

Skills

Customer service

Teamwork

Communication

Safety awareness

Job description

Customer Activity Assistant (Outdoor Instructor)

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Customer Activity Assistant (Outdoor Instructor)

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Hours: Part Time - Weekends, bank holidays and school holidays availability essential

Contract: Fixed Term

Pay: Up to £12.60 per hour

Holiday: 28 days per annum, calculated pro-rata

Who are we?

Were the UKs #1 outdoor adventure company offering 13 outdoor activities across 36 locations in the UK, and were looking for enthusiastic individuals with a good head for heights to join our tribe.

At Go Ape youll work amongst some really great teams in a rewarding role, where youll learn a whole bunch of enhanced skills including; customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!

What youll be doing

Fulfilling Go Apes Mission and Vision .

To be the best Adventure Leisure company on the planet (where you can be home in time for tea)

Creating adventures; encouraging everyone to live life adventurously

Welcoming customers and providing customer WOW whilst you prepare them to take part in their activity; fitting, removing and inspecting harnesses and protective equipment

Instructing and briefing customers on safety procedures and the safe way of experiencing activities - evaluating participant competence and safety at all times

Delivering the adventure, ensuring an amazing customer experience

Hosting schools and education groups, helping children to take on new adventures and overcome their fears

Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary

Carrying out emergency drills in accordance with company directives and training

Ensuring all landing sites are maintained to the correct standard

Carrying out course checks and recording/reporting findings

Caring for equipment and facilities

Helping with any local marketing opportunities as required

What youll need

A customer comes first attitude with drive and enthusiasm to achieve customer WOW!

A cheerful disposition, even when under pressure with excellent interpersonal and communication skills

To be an enthusiastic team player but able to work under own initiative without supervision

A High standard of personal hygiene and appearance

Safety conscious frame of mind with a respect and understanding of Health and Safety

To be able to demonstrate attention to detail and ability to diligently follow procedures

To like working outdoors and have a good head for heights

To be able to get to site - which may mean having your own transport as some of our sites are remote without public transport links

Able to perform physical duties (with reasonable adjustments where required)

Benefits

28 days holiday (pro rata)

Flexible working hours

Expeditions & Naturally Powered Days -subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing

Employer pension contribution matched to 3%

Retail and Leisure Discounts

Wellbeing initiatives and support

Give As You Earn charity donations direct from your salary

Volunteering Days paid time off to volunteer on local social and environmental projects

Free Go Ape for immediate family or 20% off

Go Ape is Employee Owned meaning every Go Ape employee is a co-owner of the business. Our elected Employee Council empower your voice, opinions and ideas to be heard giving everyone a say in helping to shape the business. We know our teams have a real passion for the company and its values and this is rewarded with the potential of tax-free bonuses for everyone.

At Go Ape we are committed to our 'Working together to Safeguard Children' obligation for safeguarding and in this role you will be working in a position of trust.

Were an equal opportunities employer and we encourage applications from all sections of the community and we provide Diversity and Inclusion training for every employee.

Were Disability Confident Committed which means we give opportunities to disabled applicants and provide an environment in which everyone can thrive.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Education

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