Customer Activity Assistant (Outdoor Instructor)

Go Ape; Coventry; On-site; GBP 40,000 - 60,000; Part time

Job summary

Go Ape, the UK's leading outdoor adventure company, seeks a Customer Activity Assistant to join their team in Coventry. This part-time role involves welcoming customers, ensuring safety during activities, and providing excellent customer service. Ideal candidates will have a passion for the outdoors, a customer-first attitude, and the ability to work well under pressure. Benefits include flexible hours, holiday pay, and opportunities for subsidized adventure trips.

Benefits

Flexible working hours

28 days holiday (pro rata)

Employer pension contribution matched to 3%

Retail and Leisure Discounts

Wellbeing initiatives and support

Volunteering Days – paid time off to volunteer

Free Go Ape for immediate family or 20% off

Qualifications

• Enthusiastic team player with a customer-first attitude.
• Safety conscious and able to follow procedures diligently.
• Good head for heights and ability to work outdoors.

Responsibilities

• Welcoming customers and preparing them for activities.
• Instructing customers on safety procedures.
• Monitoring and patrolling the course for safety.

Skills

Customer service

Communication

Teamwork

Safety awareness

Attention to detail

Job description

Customer Activity Assistant (Outdoor Instructor)

Hours: Weekends, bank holidays and school holidays essential

Contract: Fixed Term (Seasonal)

Pay: £12.60 per hour (after training for 18+)

Holiday: 28 days per annum, calculated pro-rata

Who are we?

We’re the UK’s #1 outdoor adventure company offering 13 outdoor activities across 37 locations in the UK, and we’re looking for enthusiastic individuals with a good head for heights to join our tribe.

At Go Ape you’ll work amongst some really great teams in a rewarding role, where you’ll learn a whole bunch of enhanced skills including; customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!

What you’ll be doing

Fulfilling Go Apes Mission and Vision ….

“To be the best Adventure Leisure company on the planet (where you can be home in time for tea)”

“Creating adventures; encouraging everyone to live life adventurously”

· Welcoming customers and providing customer WOW whilst you prepare them to take part in their activity; fitting, removing and inspecting harnesses and protective equipment

· Instructing and briefing customers on safety procedures and the safe way of experiencing activities - evaluating participant competence and safety at all times

· Delivering the adventure, ensuring an amazing customer experience

· Hosting schools and education groups, helping children to take on new adventures and overcome their fears

· Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary

· Carrying out emergency drills in accordance with company directives and training

· Ensuring all landing sites are maintained to the correct standard

· Carrying out course checks and recording/reporting findings

· Caring for equipment and facilities

· Helping with any local marketing opportunities as required

What you’ll need

· A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW!

· A cheerful disposition, even when under pressure with excellent interpersonal and communication skills

· To be an enthusiastic team player but able to work under own initiative without supervision

· A High standard of personal hygiene and appearance

· Safety conscious frame of mind with a respect and understanding of Health and Safety

· To be able to demonstrate attention to detail and ability to diligently follow procedures

· To like working outdoors and have a good head for heights

· To be able to get to site - which may mean having your own transport as some of our sites are remote without public transport links

· Able to perform physical duties (with reasonable adjustments where required)

Benefits

· Real Living Wage (once trained for 18+)

28 days’ holiday (pro rata)

· Flexible working hours

· Expeditions & Naturally Powered Days -subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing

· Employer pension contribution matched to 3%

· Retail and Leisure Discounts

· Wellbeing initiatives and support

· Give As You Earn – charity donations direct from your salary

· Volunteering Days – paid time off to volunteer on local social and environmental projects

· Free Go Ape for immediate family or 20% off

Go Ape is Employee Owned meaning every Go Ape employee is a co-owner of the business. Our elected Employee Council empower your voice, opinions and ideas to be heard giving everyone a say in helping to shape the business. We know our teams have a real passion for the company and its values and this is rewarded with the potential of tax-free bonuses for everyone.

At Go Ape we are committed to our 'Working together to Safeguard Children' obligation for safeguarding and in this role you will be working in a position of trust.

Diversity, equity and inclusion matters at Go Ape. We have a working environment where we value and respect every individual's unique contribution, enabling all of our co-owners to thrive and achieve their full potential.

Our Glassdoor rating for Diversity & Inclusion is 4.8 out of 5, this is above the average for our industry and a company of our size.

As well as providing training, we issue a survey to our new co-owners at Go Ape to support us in monitoring equality, diversity and inclusion in the recruitment and onboarding process. We are pleased to hold a score of 4.88 out of 5 in response to the following question ‘On a scale of 1 – 5, how accurate would you say the following statement is ‘I feel welcome at Go Ape’ (5 being very accurate)’.

As the above illustrates, we are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

We will consider reasonable adjustments for all our roles.

Job Type: Part-time

Pay: Up to £12.60 per hour

Benefits:

• Company events
• Employee discount
• Health & wellbeing programme

Work Location: In person