Customer Acquisition Agent

TN United Kingdom; Warrington; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Customer Loan Specialist to join their dynamic team. This hybrid position offers a unique opportunity to make a real difference in customers' lives by guiding them through their loan options. You will be responsible for conducting thorough due diligence checks, assessing affordability, and managing applications from start to finish. With a supportive work environment and comprehensive training, this role is perfect for someone who thrives in a fast-paced setting and is eager to contribute positively to customer experiences. Join a team where your efforts truly matter!

Benefits

Competitive Salary

Bonus Potential

Comprehensive Training

Collaborative Work Environment

Opportunity to Impact Customers' Lives

Qualifications

• Confident communicator with strong written and verbal skills.
• Experience in a fast-paced, outbound calling environment.

Responsibilities

• Verify customer identity and income through due diligence checks.
• Assess financial affordability by analyzing income and expenditure.
• Provide clear explanations and complete quotations.

Skills

Communication Skills

Problem Solving

Attention to Detail

Time Management

Outbound Calling Experience

Education

GCSE Level Qualification or Equivalent

Job description

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Do you thrive in a fast-paced environment where you can make a real difference?
A leading specialist lender of consumer finance is seeking a passionate and results-oriented Customer Loan Specialist to join our growing team.

— HYBRID POSITION —-

About the Role:
In this exciting role, you’ll play a pivotal role in bringing new customers on board. You’ll be responsible for completing customer due diligence, assessing affordability, and guiding customers through their loan options. You’ll also be making outbound calls and handling inbound inquiries to progress applications to completion.

What You’ll Do:

• Verify customer identity and income through thorough due diligence checks.
• Assess financial affordability by analyzing income and expenditure.
• Conduct telephone consultations to establish accurate monthly outgoings.
• Provide clear explanations and complete quotations to empower customers to make informed decisions.
• Actively progress applications through outbound calls.
• Handle customer and dealer inquiries regarding application status.

Who You Are:

• A confident and articulate communicator with strong written and verbal skills.
• A natural problem solver with a keen eye for detail.
• Experienced in a fast-paced, outbound calling environment (ideal).
• Proven ability to work independently and manage your time effectively.
• A team player with a supportive and inclusive approach.
• Experience in a regulated environment (a plus).
• Knowledge of the sub-prime market (highly desirable).
• Minimum GCSE level qualification or equivalent.

What We Offer:

• Competitive salary and bonus potential (£500/month on top of salary).
• Comprehensive training and development opportunities.
• Supportive and collaborative work environment.
• Opportunity to make a positive impact on customers’ lives.