Customer Accounts Specialist

CLARION HOUSING GROUP LIMITED; London; Hybrid; GBP 33,000 - 39,000; Full time

Job summary

Join the Clarion Housing Group as a Customer Accounts Specialist. This hybrid role in Croydon involves supporting income management services, with key responsibilities in financial services and customer support. We're seeking a target-driven individual with excellent communication skills and a background in housing to enhance our team.

Qualifications

• Target-driven with a strong service delivery track record.
• Ability to present cases in court.
• Experience in housing preferred.

Responsibilities

• Support income management service delivery.
• Maximise rent collection and minimise financial hardship.
• Travel extensively to remote locations.

Skills

Communication

Mathematical calculations

Adaptability

Education

GCSE Maths and English Grade C or equivalent

Tools

MS Office

Job description

Salary: £33,018 - £38,325 per annum

Location: Hybrid/Croydon

Hours: 36 per week - flexible options considered

Contract Type: Permanent

We're excited to announce that we're seeking a Customer Accounts Specialist to join our team based in Croydon. As a Customer Accounts Specialist, you'll play a key role in supporting the delivery of our income management service and policies. These roles aim to maximise rent collection and minimise financial hardship for our customers across the entire group.

We're looking for a target-driven person with a strong track record in delivering high-quality service and excellent communication skills. You'll need to adapt well and be confident in dealing with difficult situations. In addition, you'll present cases in court, so excellent written communication skills and proficiency in mathematical calculations are a must.

Ideally, you'll have a housing background, GCSE Maths and English Grade C or equivalent, and proficiency in MS Office packages. You'll also need to be able to travel extensively across the region to remote locations where public transport may not be available.

If you're looking for a challenging and rewarding opportunity, we'd love to hear from you.

If this sounds like an opportunity for you, then please review the full role profile before applying.

Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.

At Clarion Housing Group, we support the responsible use of AI.

Closing Date: Tuesday 15th July 2025 at midnight.

This is a hybrid role with a base location at our office in Croydon. Candidates will be expected to work flexibly between the office and home in line with business needs.

Applicants must have the ability to travel extensively across the region to remote locations where public transport may not be available.

We reserve the right to close this advert early.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.