Customer Accounts Officer - 12 month Fixed Term Contract

Wests Illawarra & Port Kembla Golf Club; Devizes; On-site; GBP 12,000 - 14,000; Part time

Job summary

Join a leading organization as a Customer Accounts Officer, where you'll provide essential support to customers in arrears management. This part-time role emphasizes excellent customer service skills and offers flexible working arrangements. You'll engage directly with leaseholders, helping them navigate their financial situations while building trusted relationships. The position requires travel across various regions, and a driving license is essential. Enjoy a supportive workplace culture with numerous benefits focused on your wellbeing and career development.

Benefits

Flexible working arrangements

Focus on colleague wellbeing

Career development opportunities

Defined Contribution Pension

Volunteering hours

Savings on cinemas, gyms, holidays

Enhanced leave

Recognition initiatives

Qualifications

• Knowledge of rent and service charge arrears recovery.
• Competent in written communication for formal discussions.

Responsibilities

• Follow up on service charge arrears and agree on repayment plans.
• Visit customers at their homes to understand their circumstances.
• Identify customers needing support and signpost them to relevant agencies.

Skills

Customer Service

Communication

Administration

Job description

Do you consider yourself to have great customer service skills, with the ability to build trusted relationships? We have a 12-month opportunity for a Customer Accounts Officer to work with customers regarding arrears management.

While this role may not appeal to everyone, you will see the benefits of providing a strong, supportive service. As a Customer Accounts Officer in the home ownership team, you will work with leaseholders to maintain a robust arrears management programme.

Your tasks will include following up on service charge arrears, agreeing on repayment plans, answering calls and emails, and visiting customers at their homes to understand their circumstances and achieve positive outcomes for both sides.

You will identify customers needing support and signpost them to relevant agencies or internal departments, building strong relationships along the way.

This is a part-time role, 18.5 hours per week, with flexible working patterns.

About You

Excellent customer service skills are essential, and you’ll understand how this can lead to positive outcomes. You’ll be a great communicator, able to adapt your style depending on your audience, knowing when a phone call or visit is appropriate. You should be competent in written communication for formal discussions.

You will have knowledge of rent and service charge arrears recovery, and be a strong administrator capable of working to deadlines, maintaining detailed records, and managing fluctuating workloads.

A flexible approach is necessary to meet customer needs, including regional travel. A UK driving licence and access to your own vehicle are required, as our operating regions include Hampshire, Wiltshire, Somerset, Dorset, Devon, Cornwall, and London.

Additional Information

Further details can be found in the role profile. Please read thoroughly before applying.

What’s In It For Me

We invest in our colleagues because happy colleagues provide better service. Our offer includes:

• Flexible working arrangements
• Focus on colleague wellbeing, including workshops, counselling, mental health training, and health benefits
• Career development opportunities
• Defined Contribution Pension and life assurance
• Volunteering hours
• Savings on cinemas, gyms, holidays, shopping, and dining
• Enhanced leave
• Recognition initiatives

Ready to Apply?

Use the information in the advert and role profile to tell us why you’re suitable for the role. Submit your current CV and a supporting statement.

We promote an inclusive workplace that values diversity and encourages everyone to do their best work.

Note: Aster is not a sponsorship organization; candidates must verify their right to work in the UK prior to employment.

For support, contact the Recruitment Team.

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