Customer Accounts Officer

Karbon Homes; Durham; Hybrid; GBP 35,000 - 41,000; Full time

Job summary

Join a forward-thinking organization as a Customer Accounts Officer, where you will play a vital role in maximizing rental income and supporting customers through effective income management. This position offers the chance to work collaboratively within a dedicated team, utilizing your strong communication skills and knowledge of rent arrears recovery practices. Enjoy a competitive salary, generous benefits, and the opportunity for professional development as you help sustain customers' tenancies and provide essential advice on welfare benefits. If you are passionate about making a difference, this role is perfect for you.

Benefits

26 days annual leave

Birthday leave

Occupational pension

Health cash plan

Flexible benefits pot

Qualification funding

Flexible working options

Qualifications

• Strong track record in delivering income management services.
• Comprehensive knowledge of rent arrears recovery practices.

Responsibilities

• Deliver a holistic income management service to maximise rental income.
• Identify and negotiate effective payment solutions with customers.

Skills

Income management services

Communication skills

Rent arrears recovery practices

Housing benefit knowledge

Universal credit claims

Welfare benefit advice

Job description

Come and make a difference at Karbon as a Customer Accounts Officer

We are looking to appoint a suitably qualified and experienced individual for the role of Customer Accounts Officer (Support) in the Customer Accounts Team. The Team delivers the Karbon income management service.

About the role

The Customer Accounts Officer (Support) will deliver a holistic income management service to maximise Karbon's rental income and sustain customers' tenancies. Engaging with customers from the outset of their tenancy you will identify and negotiate effective payment solutions with customers across a designated patch.

About you

We are looking for a good communicator with a strong track record in delivering income management services. You will work collaboratively, well under pressure and have comprehensive knowledge of rent arrears recovery practices and legislation.

The successful candidate will have a good knowledge of housing benefit and universal credit claims, assisting customers with their completion and providing basic welfare benefit and money advice to customers.

About our team

The successful candidate will work in our South team led by the Customer Accounts Team Manager: Ben Watson. If you require further information about the role, please contact Ben on ext 8073 or email [e-mail].

Key Information

It's important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

• Customer Accounts Officer (Support) - fixed term role until 29/03/2026
• Salary is 35,117 per annum plus a Karbon car payment of 2,260 per annum (pending pay review)
• Location: Stanley
• Regular travel will be required
• 37 hours per week with some homeworking available / flexible working

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Enjoy great benefits

We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years' service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.

We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.

If this sounds like the role for you then please apply through the Karbon Homes website - https://www.karbonhomes.co.uk/careers/

Important dates

Closing date for applications

Wednesday 7 May 2025

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.

Interview date

Thursday 15 May 2025

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

If you need a reasonable adjustment to apply for any of our career opportunities, then please contact [e-mail]