Customer Accounts Assistant

Connells Group; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property management company in the UK is seeking an enthusiastic Customer Service Specialist to provide tenancy support services. You will act as a central contact for client queries and ensure excellent service delivery. Ideal candidates will have strong customer service skills, a calm demeanor under pressure, and excellent communication abilities. The role offers full training and various employee benefits.

Benefits

Aviva Digicare + workplace

Car leasing and cycle to work scheme

Colleague discount scheme

Gym discounts

Life assurance

Workplace pension scheme

Qualifications

• Strong customer service skills and confident communicator.
• Good team player with the ability to stay calm under pressure.
• Excellent negotiation and planning skills are required.

Responsibilities

• Act as a central point of contact managing the effective resolution of queries.
• Assist customers with general tenancy queries.
• Provide first-class service to maximize customer retention.

Skills

Strong customer service skills

Confident communicator

Good team player

Ability to stay calm under pressure

Excellent negotiation skills

Excellent planning skills

Good analytical ability

Job description

We are looking for an enthusiastic and highly motivated Customer Service Specialist to work within our Lettings Department in Annesley. As a Customer Service Specialist, you will provide tenancy support services to branches, landlords and tenants.

What’s in it for you as a Customer Service Specialist

• Get full training and development
• A good understanding of estate agency business
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Customer Service Specialist

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Assisting customers with general tenancy queries
• Dealing promptly and courteously to communication with landlord, tenants, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI\'s achieved

Skills and Experience required to be successful as a Customer Service Specialist

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Benefits for a Customer Service Specialist

• Aviva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Dont meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you\'re excited about this role but your experience doesn\'t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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