Customer Account Specialist - French Speaker

Hays Business Support; Wales; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a global leader in manufacturing as a French-speaking Customer Service Specialist! This role offers the chance to engage with customers, ensuring their orders are processed accurately and efficiently. You will collaborate with commercial and supply chain teams, focusing on building strong relationships and enhancing customer satisfaction. The company values innovation and offers a hybrid working environment, competitive salary, and additional perks like private medical insurance. If you thrive in a dynamic setting and have a passion for customer service, this is the opportunity for you!

Benefits

Hybrid working

Annual bonus scheme

Private medical insurance

Qualifications

• Experience in manufacturing or supply chain with complex order management.
• Fluency in French and strong communication skills required.

Responsibilities

• Manage customer communications and ensure accurate order processing.
• Build long-standing relationships while driving customer satisfaction.

Skills

Customer Service

Communication Skills

Negotiation Skills

Problem-solving

Fluency in French

Fluency in Spanish

Fluency in Italian

Fluency in German

Tools

SAP

ERP Systems

Job description

Your new company
A global and successful manufacturing company based in Wrexham are currently looking for an experienced French-speaking Customer Service Specialist to join their team on a permanent basis. Leaders in their field and recognised for their innovation, this is an excellent opportunity for a manufacturing professional to join a growing and thriving business.
Your new role
You will be joining the Customer Services Team and will work collaboratively with both the commercial and supply chain teams. The main purpose of your role is to support a specific portfolio of customers to ensure that their orders are accurately processed and managed, whilst building long-standing relationships and understanding requirements. Some of your key responsibilities will include:

• Managing communication between the organisation and customer, ensuring that all data for the customer is accurate.
• Take responsibility for the processing of orders, managing them right through to payment, building long-standing relationships in the process.
• You will take responsibility for customer KPI's working closely with other teams to ensure that credits, debits, and rebates are handled smoothly.
• Have an excellent understanding of the customers' requirements, always driving for customer satisfaction.

What you'll need to succeed
To be considered for this position, previous experience working within the manufacturing industry or in a similar role, dealing with a complex order book is required. You will be able to demonstrate excellent communication and negotiation skills, whilst being an excellent team player. Proficiency in SAP is highly desirable, along with working knowledge and understanding of ERP systems. The selected candidate will be fluent in French. Additional fluency in another language such as Spanish, Italian or German is also highly desirable but not essential for consideration.

• Experience within the manufacturing industry or supply chain, ideally with an understanding of export compliance and contract administration.
• Ability to solve customer problems as they arise whilst maintaining and increasing important internal and external stakeholder relationships.
• Accuracy and attention to detail.

What you'll get in return
This is an excellent opportunity for an experienced Customer Specialist who is looking for a new opportunity with a forward-thinking, innovative, global leader. In addition to a competitive remuneration package, you will also benefit from hybrid working, an annual bonus scheme, private medical insurance and more. Information available on enquiry.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.