FMCG Customer Account Manager | St Albans | Up to £35k

Red Door Recruitment; St Albans; On-site; GBP 35,000; Full time

Job summary

An established industry player is seeking a Customer Account Manager to oversee a portfolio of clients in St Albans. This role is pivotal in nurturing relationships and ensuring outstanding customer service. You'll be the main point of contact for clients, responsible for driving retention and upselling services. With a hybrid working model, enjoy the flexibility of working from home while also engaging with clients face-to-face. This position offers a competitive salary, generous annual leave, and additional perks like free healthcare and life assurance. If you have a knack for building relationships and a strong sales background, this opportunity is perfect for you.

Benefits

25 days annual leave

Free healthcare for employee

Discounted family healthcare

4 x life assurance

Discretionary bonus

Qualifications

• Strong commercial acumen and understanding of business issues.
• Proven track record in B2B sales and customer relationship management.

Responsibilities

• Manage existing client accounts and develop strong relationships.
• Deliver on renewal revenue targets and generate new business opportunities.
• Provide high-quality customer feedback to enhance service development.

Skills

Commercial Acumen

Relationship Development

Sales Target Achievement

Data Analysis

Education

Experience in FMCG Industry

B2B Sales Experience

Tools

CRM Software

Job description

Customer Account Manager | St Albans | Up to £35k

We are currently recruiting for an exciting customer orientated role which will see you managing a group of existing clients. You will build and nurture strong relationships, serving as the primary point of contact for all account-related matters. The company are on the outskirts of St Albans and so a car driver is essential!

You will deliver outstanding levels of customer service, working closely with the wider Sales and Consulting team.

What’s in it for you?

Salary: Up to £35k depending on experience

Hours: 35.25 hours per week with a hybrid approach,working from home and office – 2 days in the office

25 days annual leave

Free healthcare for employee, family at a discounted rate

4 x life assurance

Discretionary bonus

Key Responsibilities:

1. Delivery of agreed renewal revenue target
2. Ongoing development of assigned accounts
3. Develop a strong pipeline of qualified leads, generating new business opportunities
4. Accurate forecasting, sales projection and pipeline management
5. Be responsible for customer relationships, managing ongoing engagement to drive retention and enhance customer experience
6. Provide guidance and tools to ensure effective adoption of our online services within their team and company
7. Presenting company services via online demos and face to face meetings
8. Provide high quality customer feedback to support the development of services
9. Develop strong customer relationships to effectively upsell and cross sell other products and services

What the employer is looking for:

1. Strong commercial acumen with a good understanding of business issues
2. Experience of the FMCG industry and working in a B2B sales environment
3. Proven commercial track record, able to work under pressure to deliver agreed targets
4. Excellent relationship developer, engaging existing contacts and building new ones through networking
5. Be a CRM Super-user and an advocate for its use within the wider sales team
6. Share insights within the business to drive continuous improvement and customer satisfaction
7. Proven ability to translate data into actionable insights

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.