Customer Account Manager - Networks

mecs communications; Manchester; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A dynamic managed services provider in Manchester is seeking a Customer Account Manager to enhance customer experience and drive growth. This hybrid role involves working with account teams and managing key clients to ensure retention and uncover new opportunities. Ideal candidates will have experience in UCC solutions and a strong customer-focused approach, along with excellent communication skills. Competitive salary and commission structure provided.

Benefits

Commission up to £10k

Hybrid work model

Benefits package

Qualifications

• Experience in UCC, UCaaS, CCaaS, or related fields.
• Proven success in account management activities.
• Ability to achieve retention and growth targets.

Responsibilities

• Support Account Directors in managing named accounts.
• Drive retention of recurring revenues.
• Identify and develop cross-sell and upsell opportunities.

Skills

Customer-focused

Excellent communication skills

Proactive with a growth mindset

Strong commercial acumen

Tools

Salesforce

Job description

Customer Account Manager - Managed Services

Type: Permanent

Location: Manchester (Hybrid working, 3 days office, 2 days home)

Salary: to £28-30k Dep on experiences + £8-10k Commission + Benefits

Our client, an expanding and dynamic provider of managed services, is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team.

Main Purpose of Role:

Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, retention of annual recurring revenues, and incremental account spend.

Support the Account Directors in driving cross-sell and upsell opportunities to broaden the company's footprint and wallet share within each account. Work with the account teams to identify opportunities and deliver the overall Account Plans and objectives.

Within their own named accounts, work to ensure retention of recurring revenues, and develop incremental and cross-sell opportunities to deliver additional gross margin.

Achieve incremental gross margin targets and revenue retention targets.

Scope of Responsibilities:

• Support the Account Director within named accounts on run-rate business.
• Work closely with the team to identify new contacts and opportunities through effective customer management.
• Drive growth and ensure retention of support renewal and recurring revenues within their accounts.
• Develop incremental opportunities through cross-sell and upsell prospects to generate additional gross margin.
• Compile customer quotations and process orders.
• Collaborate with the service delivery team to ensure continuous service improvement and evolution of services.
• Understand wider customer requirements, objectives, and business drivers to support the account team.
• Provide a highly professional service to customers at all times.
• Maintain and update the in-house CRM system (Salesforce).
• Maintain good knowledge of the portfolio, participate in sales enablement training, and engage with vendors on opportunities.

Person Specification:

Technical Profile:

• Experience in UCC, UCaaS, CCaaS, Network Infrastructure, Secure Operations, and CX solutions within Public Sector and/or Private Enterprise customers.
• Good understanding of mobile and WAN technologies.
• Proven ability to achieve targets from account management activities.
• Experience working with field account managers to generate additional contact points and opportunities.

Traits and Behaviours:

• Customer-focused and committed to providing excellent service.
• Collaborative, relationship-driven, and personable.
• Proactive with a 'can-do' attitude and a growth mindset.

Personal Attributes/Skills:

• Excellent customer service and communication skills.
• Proactive, collaborative, and goal-oriented.
• Strong commercial acumen and achievement-driven.
• Technically curious with the ability to quickly understand current and future business technologies.
• Self-motivated and able to work under pressure.

Apply now for full details.

@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology

@mecscomms is the brand name of MECS Communications Ltd, providing permanent & contract recruitment services as an Employment Agency & Employment Business.

For more information or a list of current vacancies, please visit our website at mecscomms.co.uk.