Customer Account Manager: eCommerce

Kimberly-Clark; Cotswold District; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Account Manager to drive sales growth in the eCommerce sector. This pivotal role involves building strategic partnerships and leveraging data insights to enhance performance across Amazon and Marketplace channels. You'll collaborate with cross-functional teams to develop innovative activation plans that unlock category opportunities. If you're passionate about eCommerce and eager to make a significant impact in a fast-paced environment, this is the perfect opportunity for you to advance your career.

Benefits

Company Car or Allowance

Flexible Working

Critical Illness Insurance

Generous Pension Scheme

Best-in-Class Learning and Training

Work-Life Balance Initiatives

Qualifications

• Strong customer focus with ability to develop joint strategies.
• Proven experience in maintaining business relationships.
• Experience in sales forecasting and profit modeling.

Responsibilities

• Build consumer-led joint business plans for sustainable growth.
• Develop activation plans with cross-functional teams.
• Use data to understand and own customer/channel performance.

Skills

Customer Focus

Account Management

Stakeholder Management

Analytical Skills

Negotiation Skills

Networking Skills

Time Management

Education

Bachelor's Degree

Tools

eCommerce Platforms

Data Analysis Tools

Job description

Join to apply for the Customer Account Manager: eCommerce role at Kimberly-Clark

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Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

About Us

Andrex, Kleenex Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

The Role

Reporting into the Head of Sales for eCommerce, you will have full accountability for achieving sales growth, share and profitability for Amazon and Marketplace channels we can align to your career ambitions and experience level. The Customer Account Manager in our fast-growing eCommerce Business unit is a pivotal role in accelerating growth for some of the biggest household brands in the UK

• You will be responsible for building consumer-led joint business plans that facilitate sustainable growth, for both the consumer and Kimberly-Clark.
• Through collaboration with your cross-functional team and maximising external agency partnerships, you will be developing activation plans to help unlock the category opportunities you have agreed with your customer.
• You will use data to understand, interpret and own customer/channel performance, taking a proactive approach in quickly resolving any potential challenges to achieving objectives.
• This is the ideal role for a National Account Manager looking for a new challenge, career progression opportunities at a top-tier FMCG company, or a high performing National Account Executive ready for the next step. This is a truly exciting opportunity for someone who is passionate about progressing their career within the commercial function. Enthusiasm for eCommerce and the broader digital space is a must where you will be part of a team responsible for driving ongoing digital transformation.
  
  

What you will bring to the team?

Outstanding individuals who are highly motivated and possess the following:

Skills

Skills & Experience

• Strong customer focus, with ability to develop consumer-led joint strategies with Vendor Managers and AVS teams to achieve sustainable growth.
• Proven experience of successfully forging and maintaining business relationships
• Account management experience on Amazon 1P (first party) is desired. 3P (third party) marketplace experience would be a bonus.
• Experience in working with eCommerce agencies and/or or managing paid search media campaigns also beneficial.
• Excellent networking and stakeholder management skills with the ability to tailor commercial messaging to multiple levels in the KC and Customer hierarchy.
• A self-starter – you are curious, solve problems independently, see opportunities and progress them with tenacity.
• Strong commercial acumen - highly numerate, with strong analytical skills with ability to translate a variety of data into actionable insight.
• Solid communication, presentation and negotiation skills with ability to present recommendations in an influential manner.
• Outstanding interpersonal and collaboration skills
• Exceptional time management skills, with the ability to prioritize tasks effectively
• Experience of sales forecasting and profit modelling for your own business and the retailer.
• Enthusiasm for eCommerce and the broader digital space is a must where you will be part of a team responsible for driving ongoing digital transformation.
  
  

What You Can Expect From Kimberly-Clark

• A highly competitive salary, bonus, company car or allowance, flexible working, critical illness, a highly generous pension scheme and many other benefits.
• Best-in-class learning, training and ongoing investment in your development.
• A collaborative, flexible and progressive culture with lots of opportunities to grow in sales and cross functionally.
• We want to keep you happy and healthy so work-life balance is super important to us – just tell us what you need and we can discuss the flexible working options we offer.
  
  

Location: Tadworth, Surrey on Hybrid Contract.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

Primary Location

Walton Oaks

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Manufacturing

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