Customer Account Manager - Co-op Homecare

Unilever; Kingston upon Thames; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consumer goods company in Kingston is seeking a Customer Account Manager to build strong relationships with the Co-op and execute business plans. The ideal candidate will have experience in customer management and P&L exposure, along with a commitment to team collaboration and strategic business development. The role offers competitive salary, benefits, and flexible working opportunities.

Benefits

Competitive salary

Annual bonus

Subsidised gym membership

Discounted staff shop

Shares

Qualifications

• Ideally previous experience of performing a CAM role.
• Prior commercial experience and exposure to P&L.
• Proven history of working within a team environment.

Responsibilities

• Build strong and sustainable customer relationships.
• Negotiate effectively with your customer.
• Develop and deliver the customer strategic business plan.

Skills

Customer management & selling essentials

Commercial experience

Team collaboration

P&L exposure

Job description

Job Title: Customer Account Manager - Co-op Homecare

Business Function: Customer Development

Location: Kingston

JOB PURPOSE
The Customer Account Manager is responsible for building strong working relationships with the Co-op and Co-op Wholesale buying teams, developing and executing customer business plans which deliver USG, Market Share and Profitability. They are accountable for the day to day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts.

RESPONSIBILITIES

• Build strong and sustainable customer relationships
• Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL Homecare strategy
• Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms
• Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing
• Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
• Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
• Work closely with the CES and Genpact colleagues to ensure administrative aspects of promotions are completed
• Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc
• Manage the customer P&L for relevant categories and the overall level of customer investment
• Manage in-month performance vs forecast, working closely with CBMs and CSP
• Manage accruals and pricing accurately and efficiently
• P&L Management: Delivery of Turnover & Business Building Terms targets for specific category

ALL ABOUT YOU

• Customer management & selling essentials - ideally previous experience of performing a CAM role
• Prior commercial experience and exposure to P&L
• Proven history of working within a team environment
• Prior experience of leading and developing a direct report preferable however not essential

About Unilever

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry’s, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.

Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self.

Equal Employment Opportunity (EEO) Statement

Unilever is an equal opportunities employer and welcomes applications from all sections of society. We are committed to creating a diverse and inclusive workplace where all employees can thrive.