Customer Account Manager (CAM)

TT Electronics; Barnstaple; On-site; GBP 30,000 - 45,000; Full time

Job summary

TT Electronics is seeking a dedicated professional to enhance customer relationships and drive sales growth at their Barnstaple facility. The ideal candidate will bring aerospace industry experience, strong communication and negotiation skills, and the ability to manage a multi-functional team. This role emphasizes customer service excellence and requires proactive change management abilities. Join TT Electronics where your experience is valued and where you can contribute to innovative electronic solutions.

Benefits

Discounted Gym membership

Life assurance

Cycle to work scheme

Contributory pension scheme

Performance related Incentive Bonus Scheme

Free Parking

Qualifications

• Experience in the aerospace industry or similar.
• Ability to thrive under pressure and deliver against deadlines.
• Strong working knowledge of MS Office applications, particularly Excel.

Responsibilities

• Provide world-class service to customers and establish strong relationships.
• Drive sales growth with existing customers and manage pricing activity.
• Responsible for export compliance and enhance cross-functional communication.

Skills

Communication skills

Negotiation skills

Time management

Proactive change management

Tools

MS Office

ERP systems

Job description

Company Overview

At TT Electronics, you will meet dedicated people who believe that advanced electronics is the key to a brighter, smarter future. Whether it’s advanced flight controls, smart surgical tools, intelligent vehicle charging or seamless automation everywhere, advancements like this come from the minds of passionate, creative people – working to a common goal, watching out for each other, and caring about making a difference in the lives of people all over the world.

Our passion? Simplifying the development of complex electronics… it’s the reason we exist as an organisation. Our way of life? Fostering a culture that values individuals as well as community and teamwork.

Join us – and work with a team that believes success is measured by more than the bottom line, where you’ll find opportunities to achieve your goals, contribute to the lives of others, and build a brighter, smarter future, together.

Our Barnstaple facility is located in North Devon. Founded in 1948, the site now employs approximately 160 employees and features the Aero Stanrew brand of electromagnetic components, printed-circuit board assemblies, cabinet wiring and electronic test equipment for safety critical applications in aerospace and defence, industrial and transportation industries.

Here, employee engagement is centre stage; we’re focussed on our employees and making TT a great place to work. We continue to invest and improve the site’s facilities, regularly get involved in fundraising for local charities, have an active social club and a group wide focus on ‘Build Expertise’ in science, technology, engineering and maths (STEM) subjects, developing our current employees and encouraging others to join our industry.

In addition to adopting a great working atmosphere, we are also pleased to offer a comprehensive range of employee benefits including:

• Discounted Gym membership
• Life assurance
• Fresh fruit and hot drinks
• Cycle to work scheme
• Company share-save scheme (eligible after a qualifying period)
• Contributory pension scheme
• Medical Cover
• Performance related Incentive Bonus Scheme
• Free Parking

Role Overview and Responsibilities

Introduction

Provide world class levels of service to TT customers.

Establish strong relationships and processes between Customers and TT

Electronics from quotation to delivery.

Drive improved performance based on measurable KPIs.

Drive sales growth with existing customers

Key Responsibilities

Maintain regular meetings with Key Customers, e.g., Quarterly Business Reviews to review past KPI performance, set forward-looking objectives and targets, and qualify new business opportunities.

Order Administration - Sales Order loading, management and reporting to support achievement of business objectives and forecasts.

Proactively provide marketing information to Customers on TT Electronics activity and new technology developments.

Cost Estimate / Quote / Bid management

Management of pricing activity with the Customers to ensure best recoveries based on value to the customer and realise close/win on business opportunities.

Identify opportunities to improve communications and processes both internally and externally.

Drive improved performance through continuous improvement using LEAN tools and processes.

Proactively manage cross-functional communication and information flow to ensure we deliver best in class customer service:

Business Development, Planning, Supply Chain, Operations, Engineering, IT and other functions.

Responsible for Export compliance and reporting

You may be required from time to time to undertake such other duties as the company may reasonably require.

Qualifications, Skills and Attributes

Desireable Skills and Experience

Experienced in Aerospace industry or similar industry.

Extensive experience in working in low volume, high product mix, build-to-print environments and design to spec environments

Excellent communication skills and demonstrable experience of effective negotiation and influencing skills for win-win outcomes.

Ability to thrive under pressure and deliver against deadlines.

Flexible in approach and willing to undertake business travel.

Proactive change management experience

A strong working knowledge of MS Office applications, particularly Excel to support business reporting is essential to this role.

Experience in the use of ERP systems and the engagement of teams in these systems for basic business management.

Must be capable of leading a multi-functional team in the customer management environment.

Have strong time management skills and be good at prioritising tasks.

Experience in Import/Export compliance and management

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.

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