Customer Account Manager Belfast

Everyday Loans Group; Belfast; On-site; GBP 30,000; Full time

Job summary

A leading company in consumer finance is seeking a Customer Account Manager in Belfast. The role involves managing loan processes and providing excellent customer service. Candidates should possess strong communication skills and a customer-focused attitude. Comprehensive training and a competitive salary with bonuses are offered.

Benefits

Bonus scheme

Private healthcare

Life assurance

Excellent company pension

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Qualifications

• Strong communication skills and rapport-building abilities required.
• Experience in financial services is beneficial.

Responsibilities

• Handle the entire process of providing loans to customers.
• Support customers throughout the full loan lifecycle.

Skills

Customer Focus

Strong Communication Skills

Self-Development

Teamwork

Enjoy Working with Targets

Job description

Customer Account Managers – Opportunities That Empower You To Succeed

Are you looking for a fresh start? Do you have experience in financial services and seek a new challenge? We may have the role for you! Evlo is currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. We are winners of MoneyFacts Best Non-Mainstream Lender for the last 5 years, offering dynamic growth opportunities supported by a superb range of benefits. With customers at the heart of everything we do, we are proud to be rated 4.7 stars out of 5 on TrustPilot and 4.9 stars on Feefo.

If you have excellent people skills, we would love to hear from you! Full training and development will be provided to support your success.

The Role

As a Customer Account Manager, you will handle the entire process of providing loans to our customers. This includes speaking with customers enquiring at the local branch, establishing their requirements and affordability, processing loan agreements, and supporting them throughout the full loan lifecycle.

This role requires strong communication skills, excellent rapport-building abilities both over the phone and face-to-face, and a keen eye for detail. We are passionate about our customers, and our employees demonstrate this through delivering excellent customer service and positive outcomes.

If you possess the following skills, a Customer Account Manager role could be a great fit:

• Customer Focus
• Strong Communication Skills and Confidence
• Self-Development
• Teamwork
• Enjoy Working with Targets

The Salary

Up to £30,000 depending on experience, plus monthly bonus.

Rewards

Successful applicants will receive comprehensive training via our company induction and support from senior management. The salary is competitive and includes a bonus scheme, complemented by an extensive range of benefits:

• Bonus scheme
• Private healthcare
• Life assurance
• Excellent company pension (3% employee and 8% employer contributions)
• 25 days holiday plus Bank Holidays (with options to buy or sell holiday days)
• Cycle to Work vouchers
• Retail Discounts
• Tech scheme
• 3 Charity Volunteering Days

At Evlo, employee satisfaction is a priority. We are committed to being a great place to work, with initiatives such as charity volunteering, an active Employee Forum, and dedicated Mental Health First Aiders.