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Customer Account Manager (B2B)

Cast UK Limited

Cooper Turning

On-site

GBP 27,000

Full time

30+ days ago

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An exciting opportunity awaits at a successful international business in Bolton! As a Customer Account Manager, you will play a pivotal role in managing customer projects, ensuring timely delivery and exceptional service. This position offers a chance to build lasting relationships with clients while enhancing their experience. The company promotes a positive work environment with flexible hours, competitive salaries, and a commitment to your professional growth. If you're passionate about customer service and thrive in a dynamic setting, this role is perfect for you!

Flexible working hours

Generous leave policies

Performance bonuses

22 days annual leave

Free onsite parking

Eye care vouchers

Company sick pay

Paid medical appointments

Workplace pension

Employee discount scheme

Experience in a customer facing role within a B2B environment.
Strong problem-solving abilities and excellent communication skills.

Manage customer projects from start to finish, ensuring timelines and budgets are met.
Act as the first point of contact for customers, resolving issues swiftly.

Customer service skills

Communication skills

Organizational skills

Problem-solving abilities

IT skills

B2B experience

Experience in medical device/pharma

Customer Account Manager (B2B)
Bolton
£26,530 plus Bonus

About the Role

A fantastic opportunity to join a successful international business in the Bolton area in a key, customer facing role!

As Customer Account Manager, you will manage customer projects from start to finish, ensuring timelines and budgets are met whilst offering first class customer service and enhancing the customer experience!

Key Responsibilities

Oversee the end to end delivery of customer projects in a range of global locations
Oversee project budgets and inventory management
Be the first point of contact for the customer, answering any queries and resolving issues swiftly
Act as the voice of the customer internally, liaising with teams such as Purchasing, Logistics and Warehousing to ensure a seamless operation
Provide first class customer service, building strong relationships with long term customers and ensuring a positive customer experience leading to excellent client retention rates

Key Skills

Previous experience in a customer facing role within a B2B environment
Proven track record of building long term relationships with key customer accounts
Excellent communication and customer service skills
Very high level of organisational skills and the ability to multi-task in an extremely busy role
Strong problem-solving abilities
Good IT skills
Previous experience working in the medical device, pharma or healthcare industry would be an advantage

What's on offer?

Flexible working hours and generous leave policies to help you maintain a healthy work-life balance
Competitive salary, benefits retirement plans and performance bonuses
Full training and support with your career growth, with clear advancement paths and professional development opportunities in a positive, inclusive work environment
Additional benefits include: 22 days annual leave (increasing to 25 after 5 years), free onsite parking, eye care vouchers, company sick pay, paid medical appointments, workplace pension, employee discount scheme and length of service recognition

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