Customer Account Manager

Four Squared Recruitment Ltd; Wolverhampton; On-site; GBP 25,000 - 27,000; Full time

Job summary

An established B2B wholesaler is looking for a Customer Account Manager in Wolverhampton. This role emphasizes excellent customer service and sales growth. The ideal candidate should have strong communication skills and a proactive approach. The company offers a competitive salary, performance bonuses, and opportunities for personal development.

Benefits

Competitive salary with bonus structure

Long-term career development

Full product and systems training

Supportive team environment

Performance bonuses

Qualifications

• Previous experience in sales or account management preferred, but not essential.
• Proven ability to meet or exceed sales targets is advantageous.

Responsibilities

• Build and maintain relationships with existing customers.
• Identify and pursue new business opportunities.
• Handle inbound enquiries via phone and email.

Skills

Strong verbal and written communication skills

Organised and detail-oriented

Proficient in MS Office

Proactive problem-solver

Tools

CRM systems

Job description

Overview

Customer Account Manager

Location: Wolverhampton
Salary: 25,500 rising to £27,000 after probation
Bonus: +£4,000
Reference: (phone number removed)

We're working with a well-established and ethically driven B2B wholesaler of blank garments, supplying a wide range of sectors including retail, workwear, promotional, music merchandise, and events. With over two decades of industry experience, they distribute globally recognised apparel brands and manufacture premium ranges through international partnerships.

The company has been recognised for its innovation, sustainable practices, and outstanding customer service, and is now looking to expand its internal sales team.

The Role

Reporting to the Senior Sales & Customer Services team, you'll join a collaborative and supportive environment where your focus will be on delivering excellent customer service and driving sales growth.

Key Responsibilities

• Build and maintain relationships with existing customers to retain and grow accounts
• Proactively identify and pursue new business opportunities (tools and support provided)
• Promote new product ranges and help customers find tailored solutions
• Handle inbound enquiries via phone and email professionally and efficiently
• Log and resolve customer issues, escalating when necessary
• Process orders and maintain accurate customer records using a bespoke CRM (training provided)
• Support the wider sales team with general administrative tasks
• Prepare and deliver customised sales proposals
• Monitor market trends and competitor activity to identify growth opportunities
• Collaborate with marketing to develop promotional strategies aligned with sales goals

About You

We're looking for someone who is self-motivated, articulate, and customer focused.

Ideal Experience & Skills

• Previous experience in sales or account management (preferred but not essential)
• Strong verbal and written communication skills
• Proven ability to meet or exceed sales targets (advantageous)
• Organised and detail-oriented, able to manage multiple accounts
• Proficient in MS Office (Outlook, Excel, Word)
• Familiarity with CRM systems (training provided)
• Proactive problem-solver who works well independently and, in a team

What You'll Gain

• Competitive salary with a clear bonus structure
• Long-term career development and internal progression opportunities
• Full product and systems training
• Supportive team environment with experienced mentors
• Opportunity to work with globally recognised brands and ethical manufacturing leaders
• Performance bonuses

Interested?

We welcome applicants from all backgrounds and experience levels who are passionate about sales and customer service.

To apply, please send your CV to (url removed)