Customer Account Manager

Focus Resourcing Group; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A staffing agency is recruiting for Telesales / CAE Representatives to work at their stunning head office in Wales. This role involves contacting customers, building relationships, and promoting products. Candidates should have excellent communication skills and a proven sales record. The position offers a competitive salary and numerous benefits, including a pension scheme and employee assistance programs.

Benefits

Defined contribution pension scheme

Perkbox membership

Discounts at local gym

Free on-site parking

25 days annual leave plus public holidays

Employee Assistance Programme

Qualifications

• Experience in sales or customer service required.
• Ability to learn and explain products and services.
• Calm under pressure and able to handle rejection.

Responsibilities

• Contact potential or existing customers to inform them about products.
• Close sales by asking questions to understand customer needs.
• Keep records of calls and sales, updating customer information.

Skills

Excellent communication and interpersonal skills

Proven experience in telesales or other sales/customer service role

Proven track record of successfully meeting sales quota

Good knowledge of Hubspot and telephone systems

Outstanding negotiation skills

Tools

Hubspot

Job description

We are recruiting for 3 x Telesales / CAE Representatives to join them on a permanent basis.

Working at their stunning Head Office, and as part of a diverse and supportive team, you will contact existing and potential new customers through tele-sales activity, building strong relationships with contacts and promoting the company products and services.

What you'll be doing:

• Contact potential or existing customers to inform them about a product or service.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to field sales team when needed - setting appointments as required.
• Enter and update customer information in Hubspot.
• Process orders accurately - progress to Quotation via Hubspot workflow.
• Handle grievances to preserve the company's reputation.
• Go the 'extra mile' to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

What we're looking for:

• Excellent communication and interpersonal skills.
• Proven experience in telesales or other sales/customer service role.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of Hubspot and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Calm under pressure and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues.

Package:

Our client offer a competitive basic salary (to be discussed at screening stage), plus excellent benefits including:

• Defined contribution pension scheme (matched employer contribution of 5%)
• Perkbox membership, plus 50 flexi points per month
• Discounts at local gym
• Free on-site parking
• Company workwear available free of charge (but not mandatory)
• Free mortgage advice through Mercer Marsh partners
• 25 days annual leave plus public holidays
• Defined shut down period between Christmas & New Year
• Cashplan (Medicash) with access to GP, support services, and annual capped amounts towards healthcare
• Employee Assistance Programme (Health Assured) for employee and immediate family
• Funded company social events (at least twice a year)
• Access to Mental Health First Aid team (and resources through Pulse and Perkbox)
• Car sharing incentives (e.g. winter car check, summer mini-valet)
• On site Electrical Vehicle Charging (nominal monthly charge)
• Secure cycle shelter
• Disability Confident Committed Employer
• Silver Investors in People Award