Customer Account Manager

Focus Resourcing Group; Tredegar; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing business in Tredegar seeks Telesales Representatives to enhance their team. Candidates should excel in communication, possess telesales experience, and manage customer relationships through tele-sales. The position offers a competitive salary and excellent benefits, including a pension scheme and employee assistance programs.

Benefits

Defined contribution pension scheme

Perkbox membership

Discounts at local gym

Free on-site parking

25 days annual leave plus public holidays

Qualifications

• Experience in telesales or other sales/customer service role.
• Proven track record of successfully meeting sales quota.
• Ability to learn about products and services.

Responsibilities

• Contact potential or existing customers about products.
• Enter and update customer information in Hubspot.
• Go the extra mile to meet sales quota.

Skills

Excellent communication and interpersonal skills

Proven experience in telesales

Good knowledge of Hubspot

Outstanding negotiation skills

Job description

Our fantastic client in Tredegar, an exciting and growing business who are leaders in their field, are recruiting for 3 x Telesales Representatives to join them on a permanent basis.

Working at their stunning Head Office, and as part of a diverse and supportive team, you will contact existing and potential new customers through tele-sales activity, building strong relationships with contacts and promoting the company products and services.

Responsibilities

• Contact potential or existing customers to inform them about a product or service.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to field sales team when needed - setting appointments as required.
• Enter and update customer information in Hubspot.
• Process orders accurately - progress to Quotation via Hubspot workflow.
• Handle grievances to preserve the company's reputation.
• Go the \'extra mile\' to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

What we\'re looking for

• Excellent communication and interpersonal skills.
• Proven experience in telesales or other sales/customer service role.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of Hubspot and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Calm under pressure and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues.

Package

Our client offer a competitive basic salary (to be discussed at screening stage), plus excellent benefits including:

• Defined contribution pension scheme (matched employer contribution of 5%)
• Perkbox membership, plus 50 flexi points per month
• Discounts at local gym
• Free on-site parking
• Company workwear available free of charge (but not mandatory)
• Free mortgage advice through Mercer Marsh partners
• 25 days annual leave plus public holidays
• Defined shut down period between Christmas & New Year
• Cashplan (Medicash) with access to GP, support services, and annual capped amounts towards healthcare
• Employee Assistance Programme (Health Assured) for employee and immediate family
• Funded company social events (at least twice a year)
• Access to Mental Health First Aid team (and resources through Pulse and Perkbox)
• Car sharing incentives (e.g. winter car check, summer mini-valet)
• On site Electrical Vehicle Charging (nominal monthly charge)
• Secure cycle shelter
• Disability Confident Committed Employer
• Silver Investors in People Award