Customer Account Manager

CK Group; Sheffield; On-site; Full time

Job summary

A leading company in the pharmaceutical industry seeks a Customer Account Manager to foster deep commercial relationships and ensure exceptional customer experience. This field-based role in Sheffield involves strategic collaboration across teams to manage service delivery and stakeholder expectations.

Qualifications

• Sound track record in contract management and commercial engagement within healthcare.
• Strategic thinker with a customer-focused approach.

Responsibilities

• Build long-term commercial relationships within customer base.
• Ensure excellent customer experience through service delivery plans.
• Collaborate with cross-functional teams to oversee customer experience.

Skills

Communication

Account Management

Project Management

Problem Solving

Education

Degree level education or equivalent

Job description

CK Group are recruiting for a Customer Account Manager,to join a company in the pharmaceutical industry, on a contract basis for 12 months, working field based in the Sheffield area.


Salary:

Per day: £237 - £281.93 PAYE or £314 - £373 UMB.


Customer Account Manager Role:

• Build deep meaningful long term commercial relationships within your assigned customer base.
• Provide excellent customer experience by co-creating service delivery plans & managing timely interventions of all the cross functional teams to provide a positive customer experience.
• Oversee the customer experience through the entire life cycle in close collaboration with stakeholders in the cross functional team including sales, marketing, technical services, customer services, finance and others as appropriate.

Your Background:

• Educated to degree level or equivalent.
• Demonstrate a sound track record in contract management and commercial engagement within the healthcare industry.
• A strategic thinker who holds the customer at the heart of what you do on a daily basis.
• Great communication, account management, project management and problem-solving skills.

Company:

Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.


Location:

This role is field based within the Sheffield area but will involve occasional travel to site in Burgess Hill.


Apply:

It is essential that applicants hold entitlement to work in the UK. Please quote job reference 138 386 in all correspondence.


Please note:

This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.

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