Customer Account Manager

Interaction Recruitment; Northampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in sustainable packaging solutions is seeking a Customer Account Manager in Northampton. The successful candidate will support the Customer Service team and external sales force while managing customer accounts and ensuring exceptional service. With a focus on collaboration and innovation, this role offers opportunities for career development in a fast-paced, dynamic environment.

Benefits

Career development opportunities

Supportive team environment

Qualifications

• Experience in customer account management, ideally within packaging or manufacturing.
• Strong communication skills, both written and verbal.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Handle technical inquiries related to packaging products.
• Manage quotations, order placements, and stock updates.
• Act as liaison for key customers and keep them informed.

Skills

Customer account management

Communication

Administrative skills

Organizational skills

Tools

Microsoft Office

SAP

Job description

Are you an experienced Customer Services professional?Do you enjoy working in a fast-paced environment where customer satisfaction and team collaboration are key? If so, this could be the perfect opportunity for you.

Our client a leaderin sustainable packaging solutions is looking for a Customer Account Manager tojoin theirCustomer Service team. Reporting to the Customer Service Team Leader, you’ll support the external sales force while serving as a key link between customers and internal departments such as production, planning, and design.

We’re seeking someone with strong administrative skills, excellent communication, and a proactive attitude who can thrive in the dynamic world of packaging.

Key Responsibilities

Handle initial technical enquiries related to packaging products and services

Manage the creation and approval of artwork, print stereos, technical drawings, and tooling specific to packaging projects

Process quotations, order placements, amendments, complaints, stock updates, and order acknowledgements efficiently and accurately

Oversee packaging stock management for designated customer accounts

Act as the main liaison for key customers, keeping them informed of any relevant issues such as delivery changes or lead times

Support tender preparation and compile detailed account information when needed

Provide holiday and sickness cover for other accounts by learning and understanding alternate processes

Join customer meetings or visits to understand their packaging needs more closely

Support development of customer systems and solutions to enhance service

Build strong, trust-based relationships by understanding customer requirements within the packaging industry

Represent the companywith professionalism and product expertise

What We’re Looking For

Previous experience in customer account management,ideally within the packaging, print, or manufacturing industries

A solid understanding of packaging processes and customer service requirements is desirable

PC literate with strong skills in Microsoft Office; experience with SAP is highly advantageous

Strong communication skills – both written and verbal

Organised, adaptable, and able to meet deadlines in a fast-paced environment

A collaborative team player with a drive to exceed customer expectations

Why Join?

Be part of a leading a successful well established packaging company committed to sustainability and innovation

Collaborate with a dedicated, supportive team in a fast-growing industry

Enjoy opportunities for career development and training

Work with a wide range of clients across diverse sectors

If you have the drive, experience, and packaging industry know-how to succeed in this role, we’d love to hear from you.

Apply now with your CV and a short cover letter telling us why you’re a great fit for this role.

INDKTT

Job Info

Job Title:

Customer Account Manager

Company:

Interaction Recruitment

Location:

Northampton, Northamptonshire

Posted:

Jul 7th 2025

Closes:

Aug 7th 2025

Sector:

Customer Services

Contract:

Permanent

Hours:

Full Time

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