Customer Account Manager

JR United Kingdom; Harrogate; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading manufacturing company in Harrogate is seeking a Customer Account Manager. You will manage accounts, provide exceptional customer service via phone and email, and develop client relationships. The position offers a base salary of £25,200 with a realistic OTE of £31,000 and great benefits. Join a dedicated team in a full-time, site-based role.

Benefits

Great Benefits

Qualifications

• Experience in B2B Sales, Customer Service, or Account Management.
• Strong ability to build rapport with clients.
• Confident communication via phone and email.

Responsibilities

• Manage customer accounts through various communication channels.
• Provide product and service information professionally.
• Follow up on leads and maintain CRM accuracy.

Skills

Communication skills

Account management

Customer service

Job description

Overview

Customer Account Manager — Offering £25,200 Basic Salary plus Realistic OTE £31,000 & Great Benefits. Our client is an established manufacturing facility based in the Harrogate area. Due to continued growth, they are now recruiting a Customer Account Manager to join their established customer service team.

Responsibilities

• Account managing a variety of customers by phone, email and post.
• Providing a consultative approach when liaising with customers, building rapport and maximising account potential by gaining an understanding of a customers business and their short and long term requirements.
• Discuss and provide information relating to our clients products and services in a professional and structured manner; product training provided.
• Promptly following up on warm leads through business website and CRM database, answering customer questions, providing product information and forwarding sales quotations on request.
• For high revenue customers, if they require more in-depth conversation, arrange for a Territory Manager to attend to explain business, demonstrate product and discuss trial options.
• On occasion, represent our client at exhibitions, trade events and client events.
• Ensure client information is kept up to date and accurate on CRM system.
• Provide feedback to Management of won or lost opportunities.

Additional Duties / Qualifications

• Experience gained in B2B Sales, Customer Service or Account Manager, ideally.
• Strong communication skills with an ability to build rapport well and ask questions to better understand a customers requirements.
• Enthusiastic and confident liaising with customers via telephone and email.
• Be team orientated with the confidence to work on your own initiative.

Details

The Customer Account Manager position is offering £25,200 Basic Salary plus Realistic OTE £31,000 & Great Benefits! This is a full-time, permanent, site-based position in Harrogate.

Application

All successful candidates will be contacted within 5 days of application for the position of Customer Account Manager. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.