Customer Account Manager

Inform3 Recruitment; Dungannon; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Account Manager to support client relationships and ensure efficient production scheduling. The successful candidate will be responsible for managing client orders, coordinating deliveries, and communicating effectively with customers. If you have a passion for customer service and meet the experience criteria, apply now!

Qualifications

• 2+ years' Customer Service Experience.
• Experience in planning and distribution of goods.
• Competent in use of Sage 200 and Microsoft Office.

Responsibilities

• Manage client relationships and ensure efficient order processing.
• Coordinate transport arrangements for customer deliveries.
• Communicate effectively with clients to resolve queries.

Skills

Customer Service

Communication

Decision-making

Problem-solving

Education

Post-secondary education in customer care

Tools

Sage 200

Microsoft Excel

Job description

Job Title – Customer Account Manager

Job Location – Dungannon, Co. Tyrone

Salary - £26K - £30K

About the Company:

Have you experience as a Customer Account Manager? Then this is the role for you! Our client based in County Tyrone are looking for a Customer Account Manager to join their team as they improve their performance and to plan, co-ordinate and monitor the complete production cycle scheduling activities to meet the customer requirements.

Reporting to the Account Manager, you will manage client relationships, deliver new client training / product demos, support integration on client properties, work collaboratively with teams across the company to deliver client feedback, and more!

Duties Include:

• Generate works orders to facilitate scheduling of purchased items.
• Generate and maintain accurate customer despatch documentation
• Process customer’s orders onto Sage, and the Conveyor Planner and update with any order amendments received.
• Maintain open orders, ensure records are accurate and act upon these efficiently.
• Create and forward the weekly delivery schedule to the customers in preparation for the coming week.
• Liaise with the Production Supervisors to ensure they have the full production schedule information and communicate any priorities to them at daily Production Meetings.
• Keep customers informed of any changes to the despatch schedule / delivery times as early as possible.
• Work collaboratively with the customer to resolve queries and meet changed or urgent needs.
• Co-ordinate transport arrangements for delivery of customer orders according to the agreed schedule, and notify the relevant authorities on any oversize loads.
• Record and communicate any customer issues and forward complaints to the Quality Team.
• Keep the Production Manager informed of schedule changes, stock shortages, customer queries etc.

Essential Criteria:

• 2+ years’ Customer Service Experience.
• Post-secondary education to degree level, in a customer care related discipline.
• Experience in the planning and distribution of goods.
• Experience in the engineering industry.
• Competent in use of Sage 200.
• Good understanding of cost-effective stock control.
• Excellent communication skills, verbal and non-verbal.
• Ability to make decisions and use own initiative
• Competent in use of Microsoft Office, particularly Microsoft Excel

If you feel this is an opportunity that interests you, please contact Caolán for more information on 0283 089 8345.

INFORM3 Recruitment is an equal opportunities employer. By applying to this position, you accept the terms of our privacy policy, please find this on our website.