Customer Account Manager

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Job Title: Customer Account Manager

Reporting to the Branch Manager and, indirectly, to the Sales Director, the Customer Account Manager is responsible for managing sales across a specific regional area - in this case, the Midlands.

The Customer Account Manager is part of the local branch team and plays a supportive role in the wider branch operations.

Key Duties and Responsibilities

The Customer Account Manager has the authority to plan their own workload within the guidelines set by company targets and the sales plan, in consultation with the relevant Branch Manager and Sales Director. The main duties include:

• Embracing the company philosophy as Specialists in Critical Moving Products.
• Actively seeking opportunities to help customers save time and money, and documenting such case studies.
• Driving business growth by managing product and service sales in the area professionally.
• Seeking, gaining, and developing new accounts, while strengthening relationships with existing customers to increase visibility and market share.
• Achieving targets for customer visits.
• Generating inquiries and sales within assigned accounts.
• Accurately recording all customer and supplier activities in AFC systems, ensuring contact details are current.
• Monitoring data to identify and address declining accounts.
• Maintaining knowledge about customers and products, and continuously developing this knowledge.
• Developing sales across relevant product groups within each customer account.
• Leading branch response to sales, product, and promotional activities.
• Keeping up-to-date with company literature and electronic information regarding products.
• Sharing marketing and sales leads with colleagues across the UK.

Other Responsibilities

• Supporting branch operations and meeting business demands as directed by the Branch Manager.
• Complying with AFC health and safety policies and customer policies.
• Adhering to all company policies and standards, including ISO standards.
• Maintaining AFC equipment used in the role, including PPE, vehicle, IT, and communication devices.
• Taking responsibility for personal development through product training and sales skills enhancement.
• Participating actively in regular review meetings with the Branch Manager and Sales Director.

Skills, Qualities & Experience Required

• Experience in business-to-business sales.
• Excellent customer service skills and a proactive approach.
• Good interpersonal and communication skills.