Customer Account Manager

Verus Recruitment; Dronfield; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Account Manager to enhance client relationships and drive new business. This role offers the chance to manage a portfolio of loyal clients while actively seeking new opportunities. You will enjoy autonomy in growing accounts and delivering exceptional service, all within a supportive and dynamic team environment. With a competitive salary and a range of benefits, this position is perfect for a commercially savvy individual who thrives on relationship building and achieving results. Join a successful distributor and make a real impact in your career!

Benefits

23 days holiday plus statutory and public holidays

Free on-site parking

Company pension scheme

Dynamic and supportive working environment

Qualifications

• Experience in account management or business development is essential.
• Strong interpersonal and communication skills are crucial.

Responsibilities

• Manage client relationships while identifying new business opportunities.
• Collaborate with internal teams to ensure service quality and delivery.

Skills

Account Management

Customer Relationship Management

Sales Development

Communication Skills

Project Management

Problem Solving

Education

Experience in Account Management or Business Development

Understanding of Customer Needs

Tools

CRM Systems

Spreadsheets

Job description

Job Title: Customer Account Manager

Location: Border between Sheffield and Chesterfield

Salary: GBP30,000 - GBP35,000 per annum (Depending on experience)

Contract: Full-time, Permanent

Verus Recruitment Partners are working with a successful and fast-growing distributor based near the South Yorkshire and Derbyshire border. The business supplies a broad range of high-quality products to commercial clients and national brands across the UK, earning a strong reputation for reliability and service.

Due to continued growth, they are looking to bring on board a Customer Account Manager who can balance the development of existing client relationships with the proactive acquisition of new business. This is an exciting opportunity for someone commercially focused who enjoys owning accounts, driving revenue, and being part of a supportive, dynamic team.

The Role:

As a Customer Account Manager, you will manage a portfolio of loyal clients while also identifying and converting new business opportunities. This is a varied and rewarding role where you will have real autonomy in how you grow accounts, deliver great service, and build commercial success.

Key Responsibilities:

1. Develop and nurture existing customer relationships, ensuring excellent service and repeat business.
2. Identify opportunities to upsell, cross-sell, and expand service offerings within your accounts.
3. Actively seek and win new business through warm leads, referrals, and outreach.
4. Support the onboarding of new clients, ensuring a smooth handover and strong start to the relationship.
5. Maintain consistent communication with clients via email, phone, video meetings, and site visits where appropriate.
6. Collaborate with internal teams to ensure service quality, accurate delivery, and operational follow-through.
7. Manage account activity, track performance, and report on progress.
8. Contribute to occasional marketing or campaign support where needed.

About You:

You are commercially savvy, customer-focused, and enjoy balancing relationship management with sales development. You will be confident in your approach, enjoy solving client problems, and be motivated by achieving results.

You will ideally bring:

1. Previous experience in account management or a hybrid account management/business development role.
2. A clear understanding of how to match customer needs to tailored solutions.
3. Strong interpersonal and communication skills (written, verbal, and digital).
4. An ability to manage projects and deadlines effectively.
5. A self-motivated, positive, and professional approach to sales and service.
6. Confidence using digital tools (CRM systems, spreadsheets, etc).
7. Experience in B2B service or supply industries would be a bonus, but not essential.

What’s in it for you?

1. Salary of GBP30,000 - GBP35,000 per annum, depending on experience.
2. 23 days holiday plus statutory and public holidays.
3. Free on-site parking.
4. Company pension scheme.
5. A dynamic and supportive working environment.
6. The chance to take ownership of your accounts and genuinely grow your client base.

Why Join?

This is a great opportunity to join a well-run, growing business where you can make an impact and develop your career in a commercial, client-facing role. If you're someone who thrives on relationship building and growing accounts with the freedom to make things happen, we want to hear from you.

To find out more or apply, contact our Sheffield team on (phone number removed).

Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer.