Customer Account Manager

Evlo; City of Edinburgh; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private healthcare

Life assurance

Excellent pension

25 days holiday

Cycle to Work

Retail discounts

Tech scheme

Charity volunteering days

Job summary

Evlo, a consumer finance lender with over 15 years in the market, is seeking a Customer Account Manager in Edinburgh. You will handle the end-to-end loan lifecycle with a focus on collections, speaking to customers inquiring at the local branch and guiding them through affordability checks and loan processing.

The role requires strong communication, excellent attention to detail and the ability to build rapport face-to-face and by phone.

Qualifications

• Experience in financial services and collections.
• Excellent communication and rapport-building skills.
• Ability to manage phone and face-to-face interactions with customers.
• Strong eye for detail and accuracy in processing loans.

Responsibilities

• Handle the loan lifecycle with a focus on collections.
• Speak to customers enquiring at the local branch and establish affordability.
• Process loan agreements and support customers through the full lifecycle.

Skills

Customer Focused

Strong Communication

Self-Development

Team Work

Target orientation

Job description

Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.

The Role

As a Customer Account Manager you will be involved in the whole process of providing loans to our customers focusing on collections. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.

This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.

If you have the following skills, then a Customer Account Manager role could be right for you:

• Customer Focused
• Strong Communication skills and Confidence
• Self-Development
• Team Work
• Enjoy working with targets

The Salary

Competitive salary plus monthly bonus

Rewards

Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:

• Bonus scheme
• Private healthcare
• Life assurance
• Excellent company pension 3% employee to 8% employer contribution
• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
• Cycle to Work vouchers
• Retail Discounts
• Tech scheme
• 3 Charity Volunteering Days

At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.