Customer Account Manager

Evlo; Reading; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Excellent company pension 3% to 8%

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Job summary

Evlo in Reading is seeking a Customer Account Manager to support customers through the full loan lifecycle. You will speak with customers who contact the local branch, assess requirements and affordability, process loan agreements, and ensure continued support to secure positive outcomes.

The role emphasizes strong communication, eye for detail and rapport building both on the phone and face to face, with training provided and a focus on delivering excellent service and achieving targets.

Qualifications

• Experience in financial services or lending preferred.
• Excellent communication skills and ability to build rapport with customers.
• Detail oriented with strong organizational skills.

Responsibilities

• Handle the full loan lifecycle for customers from enquiry to closure.
• Speak with customers at the local branch to establish needs and affordability.
• Process loan agreements and ensure ongoing support and service quality.

Skills

Customer focus

Strong communication

Self-development

Team work

Enjoy working with targets

Job description

Customer Account Managers – Opportunities That Empower You To Succeed.

Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 20 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.

If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.

The Role

As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.

This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.

If you have the following skills, then a Customer Account Manager role could be right for you:

• Customer Focused


• Strong Communication skills and Confidence


• Self-Development


• Team Work


• Enjoy working with targets

Rewards

Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:

• Bonus scheme


• Private healthcare


• Life assurance


• Excellent company pension 3% employee to 8% employer contribution


• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)


• Cycle to Work vouchers


• Retail Discounts


• Tech scheme


• 3 Charity Volunteering Days

At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.