Customer Account Manager

Natures Way Foods; Chichester; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Life Assurance

Bonus

Employer matched pension

Health cash plan

Cycle to work scheme

Pay frequency flexibility

Online GP

Employee assistance programme

Job summary

Natures Way Foods in Chichester is seeking a Customer Account Manager to join its sales team. You will build strong customer relationships, drive business growth, and work cross-functionally to deliver customer plans and accurate forecasts.

You will partner across supply chain, planning, quality, and commercial finance to maximise service levels and availability. The role focuses on enhancing forecast accuracy and executing promotions with key brands.

Qualifications

• Experience in commercial and/or supply chain roles.
• Strong analytical skills.
• Ability to work cross-functionally.
• Forecasting and demand planning experience.
• Problem-solving abilities.
• FMCG experience is preferred.

Responsibilities

• Build strong customer relationships and identify new business opportunities.
• Manage projects with internal cross-functional teams to deliver customer plans.
• Own and communicate accurate customer forecasts using data and team input.
• Manage customer and distributor communication (stock, discrepancies, service).
• Support and manage internal customer performance reporting.
• Coordinate promotional activity and new product launches.
• Work with planning and supply chain teams to maximise service levels.

Skills

Commercial experience

Analytical skills

Cross-functional working

Forecasting & demand planning

Problem-solving

FMCG experience (preferred)

Job description

Customer Account Manager | Chichester | West Sussex | £45,000 - £55,000 | Fantastic Benefits Package

We are currently on the lookout for a strong Customer Account Manager to join our high performing Sales team here at Natures Way Foods in Chichester Food Park. You will Build strong Customer relationships and contribute to business growth in line with our business plan, working with some of the best known food brands in the world. You will work cross functionally to deliver customer plans, drive forecast accuracy and maintain our industry leading service levels.

You will partner teams across supply chain, planning, quality & commercial finance.

What you get from us

• Life Assurance
• Bonus
• Employer matched pension
• Health cash plan
• Cycle to work scheme
• Flexibility in pay frequency each month
• Access to online GP
• Employee assistance programme

Key Responsibilities

• Build strong customer relationships & identify new business opportunities
• Manage projects with internal cross-functional teams to deliver customer plans
• Own and communicate accurate customer forecasts using customer insight, available data and team input
• Manage Customer and Distributor communication e.g. additional stock, order discrepancies and service
• Support and manage internal customer performance reporting
• Coordinate promotional activity and new product launches
• Work closely with planning and supply chain teams to maximise service levels and availability

Skills & Experience

• Commercial and/or supply chain experience
• Analytical Skills
• Cross-Functional working
• Forecasting & demand planning skills
• Problem-Solving
• Experience in FMCG (preferred)

Nature’s Way Foods is the leading manufacturer of prepared salads, coleslaw and “food-to-go” for retailers and QSR, and as such we work closely with farmers across Europe. But there’s lots more to us than the products we make.

Our culture is inclusive, and our people are diverse spanning 39 different languages. We operate four manufacturing facilities capable of producing over 326m units per year. It is an exciting time to join Nature’s Way Foods as we are growing rapidly and there are genuine opportunities to progress within the organisation.

At Nature's Way Food, we believe that diversity and inclusion are key to driving innovation and achieving excellence. We are committed to creating a workplace where everyone feels valued, respected, and empowered to reach their full potential. We are dedicated to building a diverse team that reflects the communities we serve and the world we live in.2

Join us in our mission to create a more inclusive and fairer world. Together, we can become best at fresh.