Customer Account Manager

Focus Resourcing; Blackwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency in Blackwood is seeking Telesales / CAE Representatives to join their team. You will engage with existing and potential customers, promoting company products and services through effective tele-sales. Ideal candidates will possess excellent communication skills and a proven track record in telesales. Enjoy a competitive salary along with fantastic benefits including a pension scheme, gym discounts, and ample annual leave.

Benefits

Defined contribution pension scheme

Discounts at local gym

Free on-site parking

Employee Assistance Programme

Funded company social events

Access to Mental Health resources

Qualifications

• Proven experience in telesales or customer service is required.
• Strong negotiation skills are essential.
• Ability to handle rejection calmly.

Responsibilities

• Contact potential or existing customers to inform them about products.
• Direct prospects to the field sales team as needed.
• Keep records of calls, sales, and useful information.

Skills

Excellent communication and interpersonal skills

Proven experience in telesales or sales/customer service

Proven track record of meeting sales quotas over the phone

Good knowledge of Hubspot

Ability to learn and explain products

Calm under pressure

Outstanding negotiation skills

Tools

Hubspot

Telephone systems

Job description

Negotiable + excellent benefits + career progression

Alison will be your contact throughout the recruitment process.

We are recruiting for 3 x Telesales / CAE Representatives to join them on a permanent basis.

Working at their stunning Head Office, and as part of a diverse and supportive team, you will contact existing and potential new customers through tele-sales activity, building strong relationships with contacts and promoting the company products and services.

What you\'ll be doing:

• Contact potential or existing customers to inform them about a product or service.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to field sales team when needed - setting appointments as required.
• Enter and update customer information in Hubspot.
• Process orders accurately - progress to Quotation via Hubspot workflow.
• Handle grievances to preserve the company\'s reputation.
• Go the "extra mile" to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

What we\'re looking for:

• Excellent communication and interpersonal skills.
• Proven experience in telesales or other sales/customer service role.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of Hubspot and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Calm under pressure and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues.

Package:

Our client offer a competitive basic salary (to be discussed at screening stage), plus excellent benefits including:

• Defined contribution pension scheme (matched employer contribution of 5%)
• Discounts at local gym
• Free on-site parking
• Company workwear available free of charge (but not mandatory)
• Free mortgage advice through Mercer Marsh partners
• 25 days annual leave plus public holidays
• Defined shut down period between Christmas & New Year
• Cashplan (Medicash) with access to GP, support services, and annual capped amounts towards healthcare
• Employee Assistance Programme (Health Assured) for employee and immediate family
• Funded company social events (at least twice a year)
• Access to Mental Health First Aid team (and resources through Pulse and Perkbox)
• Car sharing incentives (e.g. winter car check, summer mini-valet)
• On site Electrical Vehicle Charging (nominal monthly charge)

Alison will be your contact throughout the recruitment process.

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